ComplaintsforVern Eide GM

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle broke down in Mitchell, took it to GMC verne eide. Codes read on the car ****** ****** *****. Told I needed to have my Engine control module replaced despite it already being replaced a year ago. I questioned repeatedly if this would actually fix the issue because it obviously had not in the past. I was reassured this was the cause and made to order a part for hundreds of dollars. My final bill was $902.77 for this fix and an oil change. I picked up my vehicle and drove approximately 1 hour before the issue reoccurred. I immediately called verne eide GMC and told them my car broke down again. When I took it back to them, they said the same three codes popped up on the vehicle and now I would need to pay further for them to fix it. I already paid to have this issue fixed, they did not do the work to actually fix my problem and now want more money to put different parts in my vehicle that are costly and time consuming.

  Business response

  07/30/2024

  Customer originally came in on 6/21/23 and requested we reprogram their pedal position sensor. So we did per customer request. Customer came in 7/19/24 with a check engine light on, presenting certain codes. Our technician scanned the vehicle and then followed the Diagnostic Instructions for those codes. I have attached the diagnostic instruction. The diagnostic led to replacing the Engine Control Module, which we did. The diagnostic procedure was followed exactly as presented. We replaced the part that the code based diagnostic system told us was at fault. That problem would have to have been ruled out before any further diagnostics could be preformed. It appears the customer has had the vehicle worked on either on their own, or in other shops multiple times as stated on the last RO. It seems we are inheriting an issue unresolved either during the customers attempts to repair or another shop. In review of this case, our team followed process and procedure as outlined in attachments. We did not charge the customer for the diagnostic work on the last RO. 

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tim from Vern Eide GM in ******** called me at 7:31am on 3/24/23. I stated before I come and look at a vehicle that I was interested in I wanted to be sure I would be able to be financed for a vehicle over 100,000 miles which often times banks do not approve or shy away from it and I also explained my personal situation. I also sent him a follow up text. I reinterated that my question is financing the truck with the mileage. He didn't follow back up with me as he stated he would on the phone. I sent him a second text asking him what the Finance dept said about getting me financed for that truck for over 100,000 miles. I asked him what the Finance dept said. Tim's repsonse was "That we can finance it for you no issues", "Do you want to put a depo on it then come in do paperwork next week". Tim guaranteed me via text message that I would be approved for the truck ---- I contacted another employee at Vern Eide GM in ********. I stated I was curious as to the apr and financing terms. My credit was ran as a hard credit check without my approval. This person apologized for checking it as well as said it was a misunderstanding. This is not ok to be guaranteed approval from the finance dept (I went into my situation with him on the phone) - then to not be approved and have my credit ran as a hard pull without my permission,

  Business response

  04/03/2023

  The customer submitted a credit application before we ever engaged him. The customer even asked what's my rate. The credit application results in getting your credit pulled.  The customer makes mention in his texts "Not for that truck cuz of the miles." That is what the salesman though when he asked if we could finance it. It is common for a customer to ask us if we can finance a older or higher mileage vehicle when they inquire, because a lot of banks will not. The salesman was assuming the customer was asking if we could finance "that truck." That truck falls within the guidelines of something we could finance. 

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