Business ProfileforWestjet Air Center, Inc.

On a Westjet flight, occurring on 7/16/23, my wife and I experienced numerous issues with Westjet that we demand a refund for. These flights were ****** **** Operated by WESTJET As WS Flt *** and Flight **** Operated by WESTJET As WS Flt ***** These flights were from Calgary (YYC) to Toronto (YYZ) to Nashville (BNA). 1. Despite paying for upgraded seats with extra leg room (see attached email), we were instead assigned standard seats for the YYC-YYZ flight, and assigned standby for the YYZ-BNA flight. Boarding passes are attached for proof of this. We demand full repayment for these seats. 2. Upon boarding our plane in Calgary, we then had over an hour and a half of delays due to needing to remove fuel from our plane. This delay caused us to miss our connecting flight to BNA. This forced us to rent a car in Nashville (receipt attached). We demand repayment for the rental car that we were forced to buy due to Westjet delays. Westjet also booked us on a flight to Nashville TWO DAYS later, and only offered a stay at a Quality Inn and $15 food vouchers to make up for their technical issues. This is an inexcusable answer to the issues Westjet caused, and forced us to miss business meetings in Nashville. 3. On the flight from YYC to YYZ, I purchased WiFi which did not work (receipt attached). We demand repayment for this purchase as well. All in all, this was one of the worst flying experiences we have ever gone through, with mistakes and delays by Westjet throughout the whole experience. We ask that any flight credits be given through Delta, as we never plan to fly on Westjet again.