ComplaintsforThompson Auto
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a car in late August 2022 from Thompson Auto and also purchased an extended warranty from them for my ******** ***. A week after I bought the car I realized the car had no heater in it and kept over heating so I called Tony ******** the owner and he said bring the car in but not until November so I was without a car. I did take the car in November 26th and dropped off it wasn't finished until January 24th which I did make car payments , when I picked the car it still didn't have a heater and sounded worse than before. Since this time Tony ******** has not answered any of my calls , refuses to meet with meet and no resolution to the car, he won't speak to me and never get any response or information when I do call.Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tony Thompson sells lemon vehicles and passes them off as good working vehicles, he then repoes them when you complain about the vehicle and won't give you the car or your money back, *** *** *** ***** ****** **** **** **** *** he needs to refund my money or give me back the car that he sold me that he lied about the condition of.Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So they did a warranty claim on my car for the altinator and cv axel replaced the axel told me they replaced the altinator and they didn't I had to force them to replace it My girl friend fell in there shop messed her leg up he's Ben ripping me off on payments trying to tell me there *** but there 5 the mechanic broke my ac line won't replace it Made me pay outs pocket for a part they was saposta replace in the begging part of the deal of me buying the car my pay car I bought from them transmission went out 4 days after buying it they need to have a inspection of there businessBusiness response
05/10/2022
Business Response /* (1000, 13, 2022/04/26) */ We reached out to this customer regarding his complaint issues.Initial Complaint
10/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We leased our car in July of 2021. We put $*** down and agreed to pay $*** a month until the $**** was paid off. We were told that they put a new battery in the car and it was in good condition but we had to replace the battery about a month later. Now we just replaced the spark plugs but the 2nd and 3rd cylinders are misfiring and the spark plugs were saturated in oil. Thompson Auto says that we didn't purchase a warranty so they won't help pay to fix it and they won't trade the car in for another because it's not in running condition. They attributed the wear and tear to us having the vehicle even though it's only been 4 months and won't help in any way.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.