Business ProfileforMidwest Home Improvements

We got a window quote from their salesman, *****, in March 2022. He was knowledgeable, thorough, & openly discussed the pros/cons of options. His honesty, professionalism, & lack of sales pressure gave us comfort for a $10K job. Upon ordering (60% down), he said supply issues averaged 3-4 months. Communication was sparse & delays drove our timeline into the fall, but by then, we'd unexpectedly moved across town & contracted to sell the house. Just before planning to cancel, they said our order was ready & ****** prioritized it due to the sale - finishing on closing week (with buyer's blessing). Inspection noted one window was an incorrect style. ****** admitted to errantly ordering & refunded the cost difference since the new owner was happy. Our new house's windows/doors were worse, so we asked ***** for another quote after a mostly-positive experience. He gave a repeat client discount plus another for 100% down. We paid for a $20K order on 30 Dec 22 expecting late-spring production & I deployed shortly after. Getting updates is like pulling teeth: IF anyone answers calls, no one knows or follows up. Upon return in March, I had one January voicemail saying our order was rejected. I called ***** to find he hadn't followed up & I had to act as middle-man with the factory to learn Midwest ordered incorrectly & found/gave him the data needed to fix it. By August, they said our windows were almost done (two on material back-order). In October, they scheduled a November install. I took off work, but they were a no-show (later blaming job overruns). We rescheduled for my next opening in December. On arrival, I noted all hardware/screens are the wrong style & mid-install, **** said two windows & both doors were never ordered. Install extended a week due to Dallas' incorrect measurements. Three times, **** said ****** would come/call to rectify, but he's yet to contact me. I later noted air leaks form interior ice & kill our heat bill. Midwest hasn't returned any calls.