Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Black Hills Federal Credit Union has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforBlack Hills Federal Credit Union

    Credit Union
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I had un authorized transactions on my account on multiple times and get told that i need to contact the other company. I told them I tried and they said nothing we can do. Always charging for unapproved fees and transfers. I tried to get overdraft off but still get overcharged on my accounts.

      Business response

      07/11/2023

      I have been in touch with ***** by phone.  I explained the reasons we could not dispute the transaction based on ****** guidelines for disputes.  Since he filed his complaint, he has been in touch with ****** and the situation has been resolved.  No further action required by BHFCU. 
    • Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Black Hills Has My Auto Loan and I’ve been Behind on which I understand they are trying to get payment but they are blanting lying they sent a letter to warn of repossession if the vehicle and their letter states they have tried to contact us several times and I have never received a call from them I’ve never blocked their number and I’ve received maybe 4 emails describing my current situation and saying they will help how they can by the skip a payment plan they offer and no response from them they called my wife on a Friday and told them to call me at 430 that same day and they never called me I know they call from a specific area code either from ******* or ******** and I’ve know that as long as I’ve been banking with them so I know I have not blocked that number and now they are Threatening to repo my car after they have been lying to me about contacting me I’m making payments but I don’t like the way they have handled this issue
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      BHFCU will not allow me to enter their building or use live tellers to do business. Their ATM's rarely work for depositing funds and I work with a lot of cash and need to be able to deposit it into my account to avoid fees and such. They claim I threatened them with physical violence which is an outright lie and if I call them again they threatened to call the cops on me.

      Business response

      12/27/2021

      Business Response /* (1000, 8, 2021/12/14) */ December 14, 2021 Kaylee ****** Better Business Bureau ************** *************** Dear Kaylee ******, This letter is Black Hills Federal Credit Union's response to Case *********. BHFCU has a strong commitment to ensuring compliance with federal and state laws which prohibit workplace harassment. Our member's conduct was deemed inappropriate after similar reports were made from different employees detailing phone conversations which included verbal abuse and threat of physical harm. The restriction of services is the course of action BHFCU follows when members behave in this manner. While this member has displayed similar conduct in the past; his conduct over the phone on November 23, 2021 warranted immediate restriction to receiving services from our employees by means of telephone, drive up services, ITM services, or in any of our lobbies. Our member was clearly notified of the avenues available to him going forward. This member is allowed to use ATM services which include a function for depositing cash. If our member violates the notice provided to him, BHFCU will seek legal action, including contacting law enforcement.

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.