ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
paid for x rays at Aspen. Requested my x rays to be sent to a different dentist. 30 days later, they had not sent them, in violation of State Law. 30 days later, I requested again, and 30 days later I requested them again.Business response
05/21/2024
Response attached.Customer response
05/30/2024
Better Business Bureau:
The care I was given at Aspen was very professional and efficient. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On September 5, I called to schedule a cleaning as someone was supposed to call me in August and never did. I was told I’d have to wait until November. I had a credit on my account and demanded it be refunded. She submitted a ticket. 2 weeks ago I called for an update and was told they’d call me back with the update. No phone call was ever received. Today I called and all she can do is resubmit my request because corporate takes forever and tried to give an excuse of system issues. Their staff was very rude and I was on hold for over 25 minutes and had to call back in 5 times due to being hung 7 up on.Business response
11/09/2023
Response attached.
November 9, 2023
RE: Acknowledgment of Complaint Case No. ********
Dear Sir/Madam,
We are writing to acknowledge receipt of the complaint filed by **** ****** regarding their experience
at the Aspen Dental branded practice located in Rapid City, SD which is independently owned and
operated by ** ****** ****.
Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
issues raised. A team member from that office will then be reaching out directly to the patient within the
next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
solution.
We appreciate the Better Business Bureau's role in facilitating communication between consumers and
businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
situation and provide a positive outcome for the patient.
If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
this matter.
Sincerely,
******* *******
Regulatory Relations Specialist
Aspen Dental Management, Inc.
On behalf of SD DENTAL P.C.Business response
01/03/2024
This complaint is under review.Customer response
01/03/2024
Complaint: ********
I am rejecting this response because: this should have been taken care of in July and September when I figured out they weren’t going to be able to schedule a cleaning and offered a refund. This is absolutely unacceptable and ridiculous of a business to send a bill for services rendered 6 months ago!
Sincerely,
**** ******
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.