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ComplaintsforSERVPRO of Rapid City
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My house Fire was April 27th 2023. ServPro was hired on May 2nd 2023. I paid ServPro $10,847.46. $5,156.55 for the cleaning of Soft goods and $5,690.91 for hard goods which was paid in good faith prior to the completion and return of my personal property. The business agreed to provide Cleaning of soft goods, hard goods and the rebuild of property damage from my fire as agreed upon by Servpro, my insurance company******** Insurance Group and myself. The nature of the dispute are items that were damaged in remediation, items not listed on non-salvable list for insurance reimbursement, items not returned to me and falsified information of work they didn't do. Servpro reached out to me for payment for the rebuild ( by phone and email). Once I sent them a list/invoice of disputed items they have not responded nor have they responded to my request for a full invoice, I had only received the cover. I finally went to my insurance adjuster, ****** ***** requesting a copy of Sevpros invoice did I receive a complete copy. Once I reviewed it, I noticed falsified information as work/materials listed that weren't done, added items that were not on original agreed document nor requested to the insurance company for reimbursement as is procedure for additional charges.Business response
03/27/2024
The owner **** ****** has reached out to ***** to open lines of communication to resolve this complaint. We are reviewing the unsalvageable list for the items she indicated are not included on the report and the adjuster will not reimburse for. If the items are missing from the report they will be added and submitted to insurance so a supplement can be issued. ***** was also given the owners email address ************************** to send her updated list to so it can be reviewed. She was heading out of town, but will be sending this next week.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.