ComplaintsforK & D Appliance Services, Inc.
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Complaint Details
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Initial Complaint
09/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I was having trouble with my water heater leaking so I called them and told them I had checked all the fittings and the leak was coming from below the threads of the pressure release valve. They said they could send someone out to check it for warranty service. They come out to ************* on Thursdays so the technician came by and I told him where I had seen the water leaking from and he said yeah that's from the seam. He was here for 20 minutes of which five minutes was on another phone call with someone else and then I was presented with a bill for $******. They told me they would check and see if they could find another water heater like the one I had that was to be replaced under warranty. They were scheduled to come the next Thursday and install the new water heater. Prior to the arrival of the service technician I drained and disconnected the water heater from water and the gas connection. My wife and I dragged the water heater up the stairs and put it outside on our driveway.Business response
10/11/2021
Consumer Response /* (2000, 6, 2021/09/15) */ Merchant has already contacted me and given a credit for the service.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.