ComplaintsforBillion Buick KIA

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On around November 4th went into Billion Kia in Rapid City and purchased a 2024 Kia Sportage We took it for a test drive all seemed good no issues drove around town for a few months and my wife took it out on interstate to pick up my mom and come back and told me she hears a whistle Then are daughter lost a fob so I took it in to get that and asked about the whistle they check it out tell me alls good but they here it Tell me I have to take it to a body shop Can’t believe I have to get my brand new car fixed at a body shop

  Business response

  05/09/2024

  *** **********

  Thank you for your attention to this matter.  It has been brought to our attention that the Rapid City Kia Parts Manager, *******, has reached out to you and scheduled an appointment to look over the issue thoroughly.  If you continue to have concerns please reach back out to us.

  ***** ***** 

  Billion Auto

• Initial Complaint

  05/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to talk to Billion KIA about financing a vehicle and received one from their business on 4/2/2022 after I talked to them all day Friday. I paid insurance as well before leaving the lot. I needed a car ********************************************************************************************. So, therefore, I explained that I am back and forth to ********** frequently and I need a reliable vehicle. Now, fast forward a week to the day, 4/9/2022. I go to start my car so I can get my business done for that day **********************************. And the vehicle would not start. It turned on but the 'press to start' light wouldn't turn over and continued to blink green. The brake was hard to depress. The car salesman, John **** accommodated and helped me or so I thought. I was satisfied until that Saturday 4/9! I called him on his work cell and he told me to bring it up. I asked if they were paying for the tow as it was only a week that I barely received the car. I was very upset because he told me that I would have to pay for it to get to the dealership which is ** miles away. He told me twice that he would provide me with a loaner. So the day that I agreed to bring it up, he told me that he would not be providing me with a loaner and that I was "making things up now." I had told him that "I was upset because he told me not once but twice that he had a loaner for me or how else would I know he would do that for me? I felt that he was taking advantage of me *************************************. I am aware about the Lemon Law and that I wanted a refund or another car." He threw attitude at me and said "OH MY GODDDDDD." So at that point I felt like I was being a nuisance and was trying to be kept quiet about the situation. I am sick of looking at my car outside of my house. It is not working and I feel helpless about the entire situation. This is extremely poor customer service for somebody who has a lot of "recognition" hangings in their office.

  Business response

  06/06/2022

  Business Response /* (1000, 8, 2022/05/17) */ already handled. customers fob battery died and didnt know how to operate vehicle in that scenario.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩