Business ProfileforAction Mechanical, Inc.

I had used this business for 3-4 years with no problems. They were timely, did good work, and seemed fair in pricing. However, in 2023 I needed a new kitchen faucet and shower hardware. I called, got a bid (not a quote which came back to bite me later), and arranged for the work to be done the end of February. I was told I had to order from a certain business and buy a certain brand if I wanted a warranty. I did so though the prices seemed a bit high. The day of the job, the plumber showed up only to find I had purchased the wrong hardware given my kitchen sink. The weather wasn't good, but after an hour or so, he returned with a different faucet that fit my sink. Okay. I then helped him line up the faucet hardware to the water lines and the cap in the open sinkhole. I also helped by emptying the linen closet and then removing the back panel for faucet access in the bath. I was raised to help when I could, and since he came alone, I figured helping where I could would save both time and money. The job was done, all worked fine, and I waited for the bill, thinking it would be less than the original bid because the plumber was here less than the estimated time. When the bill came, it had the original price with original hours. When I called to ask why I had been charged the original bid when I had helped and the actual hours here had been less by 2.5 to 3 hours, I was informed that the bid was the bid and no reduction would be forthcoming. The job was bid at approx. $1400 when--with the fewer hours--it should have come in around $1050 to $1150. Didn't seem honest when I had expected the company to be fair and acknowledge my input and less actual labor on the job. I also should have asked the company and been clear in what would happen if the job took less labor or cost less than the bid, but I trusted them. Maybe others have done better with this company, but I will not use them again.