Business ProfileforLoyal Plumbing

I feel this company preys upon the less knowledgeable folks in the ***** **** area. They mask their subpar work with fantastic customer service and friendliness. They use "straightforward pricing" which means they charge by the job so for example regardless of what kind of leak you have they will charge you the same exact price they charge everyone else. That could be a lot or it could be a little. With the price I paid, I expected my installation to look immaculate. they talked like they knew what they were doing. I was severely disappointed. At the time of writing this, they have yet to give me the information or source of what they base their services on. They charge me over 2000 dollars for about 5 hours of work for one plumber. He installed maybe 20 feet of pex and a dozen fittings and valves. It looks horrible. Most of the new lines aren't even straight or have supports installed! The water filter tanks themselves are unsecured and can be knocked over by bumping into them bringing down the entire system along with it and probably my water heater as well. I did the math, and I estimated in their favor, that they may have used 200 dollars in fittings and 100 dollars in pex (pex is about .40 to 2 dollars a foot on average). I provided the filtration system. Even if they charged me 1000 dollars for the material (which there is absolutely no way they can justify having spent over even 500 dollars on materials let alone 1000, I'll never know because they can't give me a detailed invoice) they used that would leave over 1000 dollars for labor fees which breaks down to over 200 dollars an hour. A quick Google can tell you that the national average is between 45$ and 200$ an hour. I paid over 200 dollars and probably closer to 300 dollars an hour in SOUTH DAKOTA. Here is a breakdown of my bill as far as they will go for the installation cost Sediment filter $171 Water softener $971 MINOR pex pipe repair $256 Dispatch fee $99 Carbon filter $535 UV filter $341