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ComplaintsforAmerican Bank & Trust
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bank: American Bank & Trust URL: www.abt.bank FDIC The bank stated above has a promotion that I took part of to make a direct deposit within 90 days and a bonus of $250 will be paid to the account holder within 45 days. I made the direct deposit with in 30 days of opening the account and it has been over 60 days without a promotion bonus being paid. I called the bank and spoke twice to their lead banker who told me they would not honor the bonus because they want my "full business". They said my direct deposit was great, but that they want more from me and to not use other banks. I said this is ridiculous and that is not in the terms of the bank promotion. They are thus refusing to agree to the terms.Business response
05/06/2024
We are writing in response to your inquiry received from BBB May 6. The item in question regarding a new account bonus is a duplicate inquiry received by us from the Federal Deposit Insurance Corporation (FDIC) May 2, and The Federal Reserve May 3. This inquiry was investigated and responded to May 3 and is considered fulfilled.
If you have further concerns or questions, please call ***************Attached is correspondence sent to the customer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.