Business ProfileforPathward Venture Capital, LLC

This was a decent company to maintain a Check Card through back in 2011 when I was first set up with my account, and I have been happy with it for a long time. This service has gone so downhill in the last couple years that I am at my final straw. It started when their app was updated about six months to a year ago, and hasn't worked right since. The balance is rarely right, the app glitches out about half the time, and no amount of star reviews on the Google Play store, direct complaints, etc. have yielded a fixed result. It's a "known problem" that they are always working on. Well, today was the final straw. The outage happened with CrowdStrike, and no one knew how much it affected until it was too late. Turns out one of the items affected was a POS system used at my work, which I used not knowing that it was affected. My account was charged $3.10 consistently afterward, and I am not $162 in the hole. That was the grocery money I needed for my kids. I called the bank immediately, explained what happened, how it happened, and the circumstances. I was told it'd take 7 business days to reverse. When I asked to speak to a manager, I was put on hold and then told to call back in 30 minutes because the manager was busy, instead of just being told it'd be a while and left on hold in a que. I've had issues with this particular service for the last few years, and that was it. That is what will send me to seek out another bank I know would try to make matters right. I'm done. Use this service at your own risk.

Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance..