ComplaintsforAccounts Management, Inc.
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have been calling to get informed about a debit balance we owe and consistently keep getting dropped or but on hold, transfered then dropped. We are calling due to no communication from them regarding our debitBusiness response
06/05/2024
We are unable to confirm or deny if we have ever dealt with the complainant without a signed HIPAA Release form. One we have a signed form on file, we are happy to review and respond to this inquiry.
Thank you,
**** ***** ***** Director
Accounts Management, Inc.
Initial Complaint
12/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We have been dealing with this company for months, you call them and get hung up on, this most recent time was hung up on 4-5 times. Call, sent to voicemail, they never call you back, EVER. I spoke to a representative and attempted to explain the circumstances and instead was scolded unprofessionally. I requested a supervisor so the call would be pulled and the issues resolved, of course they never called back. We settled the issue outside of court and spoke to a representative who told us we did not need to show up because we have a settlement, also a lie. They said within 90 days we could get on a payment plan, also a lie. They do not stay true to their word, they refuse to provide documentation backing their claims, they don’t answer the phone to be able to resolve the issues and when they do answer, they are far from helpful. DONT deal with this company, just hire an attorney.Customer response
12/06/2023
Please close out this, they reached out to us and made this right.
Initial Complaint
06/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have tried to call and try setting up payments for this and I have emailed and they will not answer me. They keep sending me garnishment papers. I can pay $** every month. On the 10th of the month, instead of garnishing my check. Hard to set up payments when they don’t reply.Business response
06/06/2023
We are unable to confirm or deny if we have dealt with the complainant or respond to the complaint without the attached HIPAA release form signed and returned to us. A typed signature will not suffice.
Thank you,
Anne ***** ****
Director
Accounts Management, Inc.
Customer response
06/09/2023
Here is the hippa release thingInitial Complaint
05/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a collection notice in the mail today from Accounts Management Inc about my bill to ***** ******. Once I reviewed it I called them to ask about it. The lady I spoke with insisted that I owed it & wanted me to pay it today. When I told her that it was paid over a month ago she ****** told me that it would not be in collections if I did not owe the bill & again asked if I could take care of it today or when could I pay it. I again told her that I was not paying it, that this has happened to me in the past where they made an error & sent my bill to collections & shouldn't have. She told me she was in the ****** ***** system & that my bill has not been paid & that I still owe it. I told her I was going to research my records & call her back. Upon my research & calling ***** billing it was discovered that ***** has 3 accounts for me. I don't know why. They applied my payment as a CREDIT to one of my accounts that had a ZERO balance. This means that it was not my error. The lady ***** ****** was going to put the payment where it needed to go & reverse the collection notice. So the lady ** *** was wrong & **** ****. Again just for the record this is the SECOND time this has happened to me with both companies, where they tell me I owe my bill & I have already PAID IT!! Learn that the billers make mistakes as well!!!Business response
05/10/2023
We are unable to confirm or deny if Accounts Management, Inc. has ever dealt with the complainant without a signed HIPAA form (please see attached). A typed signature does not suffice. Once we have a signed HIPAA form in hand, we will review the information Mr. ****** has provided. Alternatively, we encourage Mr. ****** to contact our office directly to express any concerns, so we can review the situation in more detail, assuming we have record of dealing with him.
Thanks and regards,
Anne ***** ****
Director
Accounts Management, Inc.
Initial Complaint
04/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
So I called and attempted to talk about what was going on with my account and the gal that was talking to me was ********** and **** to the point that I felt as if I was just scolded by a boss or something along the lines, being a professional environment and making the attempt to reach out and talk to them shouldn’t have been treated in such a fashion. Also I don’t recommend trying to deal with them in general due to the disrespect that they provide.Business response
04/10/2023
We are unable to confirm or deny if we have ever dealt with the complainant, and are unable to respond further to his inquiry and comments, without a signed copy of the attached, returned to our office. A typed signature will not suffice.
Thank you,
Anne ***** ****, Director at Accounts Management, Inc.
Initial Complaint
03/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
They keep harassing me about my children's mother's medical bills from 20 years ago. * **** ***** *** ******* **** ******* **** ****** ****** ********** *** ****** ********** **** ** **** **** ** ** ****** *** ******* They've constantly harass me over the years threaten to garnish my wages and get to my bank account.Business response
04/05/2023
We are unable to confirm or deny if we have ever dealt with the complainant, and will not respond any further without having the attached signed and returned to us. A typed signature will not suffice.
Thank you,
Anne ***** ****
Director at Accounts Management, Inc.
Initial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received notice from Accounts Management Inc. (AMI, a debt collector) of ***** ****** ** for an outstanding bill at ***** *** ****** ****** ******** ** ******** ** for $**, for Account #*******, on February 10, 2023. I contacted ***** *** ****** business office in ******** ** on Feb-28, 2023 with my concern about them turning the bill over to collections. I have never received a bill from ***** with this acct number on the bill, and ***** indicated to me that they had never billed me any amount with the acct #*******----and that this number is not a valid ***** billing system account number. ***** indicated that they would check on this billing and have someone contact me about it. They have not yet contacted me, and having my credit report tainted will be the result of not having ***** assist me in resolving this issue. My home landline phone number is ************. The account number AMI cites is #******* ---- and this "account number" is nearly identical to my phone number of my landline home phone. It is only two digits off; and it does not resemble a legitimate ***** ******* ******** account number like the example here: ************ It is my suspicion that this is a 'harvesting' attempt by AMI, where a collection agency sends out false billings, hoping that the billed party will simply pay it to avoid any inconvenience, assume that it is legitimate and pay it, or pay it out of fear of having it reported against their credit rating if they don't.Business response
03/15/2023
The HIPAA form provided with the complaint doesn't meet our requirements to release any information. We need a regular signature from the complainant before we can confirm or deny if he has had any accounts with our office. A typed signature doesn't suffice. General information we can advise is AMI (Accounts Management, Inc) does collection work for *****, and AMI has their own set of account numbers that do not match ******* account numbers. We encourage the complainant to do one of two things:
1) Contact our office at ***** ******** to get more information and verify if the complainant has an account(s) at our office or not. or
2) Complete and sign the HIPAA release form that we've attached and return it to the BBB. Upon receipt of a completed, signed form, we can respond appropriately and address the complaint.
Thank you,
Anne ***** ****
Director
Accounts Management, Inc.
Customer response
03/16/2023
As per AMI Inc. response on 03/15/2023, I called the number they provided ***** ******** several times, and received the ERR message: "your call can not be completed as dialed; check the number and dial again".
Called the number ***** ******** listed on the AMI Inc. debt-collection notice and spoke with a lady named Amber. Amber verified my identity and the account # of the notice I received and indicated to me that ***** had 'cancelled' the debt---she said that ***** indicated it qualified for 'charity'; evidently this means it has been cancelled by ***** as a 'charitable write-off'.
At this point I only have a phone recording of the conversation with Amber at AMI Inc., and I am not certain without written-notice of the debt cancellation if the debt is wholly cancelled. I would need some written verification from ***** that supports the cancellation of the debt as indicated to me by AMI Inc.
Thank you.
Jeff ******
Business response
03/17/2023
As I explained in my prior response, without a signed HIPAA release form (typed name doesn't suffice, we need an actual signature), I am unable to respond further to this complaint and consider the matter closed.
Thank you,
Anne ***** ****
Director
Accounts Management, Inc.
Initial Complaint
06/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid off my garnishment and there documentation was not sent verifying it was paid off.Business response
07/25/2022
Business Response /* (1000, 8, 2022/07/12) */ We are unable to confirm or deny if the complainant was ever associated with our company without a signed HIPAA release form (the form we've provided to your office in the past). A typed signature from the complainant will not suffice. If we receive a signed HIPPA form, then we can look into the matter further.
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Customer Complaints Summary
17 total complaints in the last 3 years.
7 complaints closed in the last 12 months.