ComplaintsforPREMIER Bankcard

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Initial Complaint
08/09/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I paid my cc payment on 8/2/24, even though it was due on 8/4/24 and I requested that it be withdrawn from my account on 8/2/24. I received my monthly statement showing that I was $126 over the limit. I called customer service and was informed that my payment did not clear the bank on 8/6/24. How does it take 4 days to ach a payment? I would much rather pay with debit card, however you have to call and pay an extra fee to do so. This is clearly a money grab. I cannot wait to close this scam account. I can’t get a credit increase, but every time I login to pay, they’re more than happy to offer me another fee riddled credit card. Please explain how it takes 4 days to ach a payment, and how you don’t even bother to notify someone that a Payless returned so arrangements can be made.
Business response
08/12/2024
RE: First PREMIER Bank credit card account ending in ****

Dear ****:

This is in response to your concerns regarding payments and fees associated with your account.

We received an online payment of $85.51 on August 2. On August 6 it was returned by your bank due to the checking account being frozen. Since it was returned, no valid payment was received by the August 4 due date, and you received a $39.00 late fee. As a courtesy, we credited this fee.

Your account is enrolled online, and you are able to view the most up to date information there.

When just one due date is missed, the delinquency does not report to the consumer reporting agencies. If we do not receive at least the minimum payment for two or more due dates in a row, an account reports as delinquent.

Payments made through the mobile app or on our website require checking account information; however, we offer our customers a variety of ways to make payments. The following is a list of payment options:

Mail payments to First PREMIER Bank, ** *** ****, Sioux Falls, SD 57117-5147
Checking or Debit Card payments at ************* for no charge
Online payments at mypremiercreditcard.com
Locate cash payment centers at premier.ingolocator.com or ************

We are sorry to hear you are not satisfied with our product. First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation.

If you are interested in a credit limit increase or want to close your account, please call our Customer Service Department at *************
Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12954)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
08/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have fraudulent charges on my account that I have disputed and with no evidence against me whatsoever as it was done in Arizona and I am and reside in MI, they are still trying to charge me for something I did Not do! So I cancelled this card and they're still trying to charge me monthly service fees for a cancelled card. Add I will retain an attorney for these charges and will not be paying them . When I get through first premier bank will be paying me for all their fraud! I wouldn't recommend anyone opening an account with them. Save yourselves money time and hassle.
Business response
08/09/2024
RE: First PREMIER Bank credit card account ending in ****

Dear *****:

This is in response to your concerns regarding fees and fraudulent charges.

Your account was opened on May 31, 2024, with a $700.00 credit limit.

On June 27, you contacted us to dispute an unauthorized charge of $481.81 with PRICELN*RED ROOF PLUS on your account ending in 9547. A lost/stolen report was processed, and all information was transferred to the new account number ending in ****. A temporary credit for $481.81 was applied while we investigated.

In our investigation the merchant provided documentation showing that your name, phone number, and address were verified at the time of authorization for this online transaction. You were found liable for the charge, so the temporary credit was reversed, and a letter of explanation was mailed to you on August 5.

Unless you have additional information or supporting documentation for us to further investigate, we consider this matter closed.

We are sorry to hear you are not satisfied with our product. First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation.

The fees were disclosed to you at the time of application and on the disclosures that came with your credit card.

The monthly fee is charged for continuing the account under our credit card program. It is billed monthly on the statement date until the account is closed and the balance is $20.00 or less. The account was closed at your request on August 7, 2024.

Your account has been used for several purchases. When you opened and used the credit card account, you agreed to the terms, including the fees and interest, and you are liable for the balance of $850.53.

We understand you may choose to pursue legal action against First PREMIER Bank.
The dispute process can be frustrating, and we hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12948)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
08/18/2024
I have informed first premier bank that I Have been affected by identity theft and whomever has my SS. Number has access to all of my personal information. They have even tried to acquire loans in my name. I have had to lock my credit reports and file with the SSA. I also stated I was here in Michigan using the card when this transaction occurred. never was I traveling to nor in Arizona where the charge was made. I reside in Michigan!. Their misinformation is not based on anything factual. I on the other hand have proof of my statement as my attorney will attest to.
Business response
08/19/2024
Dear *****:

You stated you have been affected by identity theft but also stated you were in Michigan using the card when a fraudulent transaction occurred.

We are unclear whether you are claiming this account was fraudulently opened or if you are claiming there was additional fraudulent activity.

If you are now claiming you did not apply for the account, please send us the following information with a detailed letter:

Completed identity theft affidavit (*****************************/)
Details about how you think this fraud occurred and who is responsible
Supporting documentation, such as a police report—if available
Proof of your address at the time the account was opened

If you are claiming there is additional fraudulent activity on this account or have more information on the previously disputed transaction, please provide us a detailed letter signed by you that includes:

An explanation of the exact nature of your dispute
Any documentation to support your claim
If disputing fraudulent charges, please include the following information for each charge:

The merchant’s name
The date of purchase
The dollar amount of the charge

Please send a detailed letter clarifying your concern and the appropriate documentation to:

First PREMIER Bank
Attn: Security
** *** ****
Sioux Falls, SD 57117-5524

We hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12988)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
08/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 07/22/2024 First Premier Bank ran a hard inquiry on my TransUnion file. I never authorized the inquiry and never requested credit from First Premier Bank. I sent a letter requesting removal of the inquiry and I would like an explanation how First Premier Bank obtained my Personal Identifiable Information. Thank-you.
Business response
08/07/2024
Dear ******:

We are responding to your concerns about an inquiry on your credit report that you did not authorize.

Additional information is needed to help us confirm the application and or account you are contacting us about.

Please provide us with two or more items from the following list:
Last four digits of your Social Security Number
First PREMIER Bank Reference #/Account ID
Other names or addresses you may use that could be associated with the inquiry

This can be sent to Office of the President at ** *** ****, Sioux Falls, SD 57117-5114.

For additional support and information, reach out to the Federal Trade Commission (FTC) regarding identity fraud at: ******************************

Thank you in advance for sending the requested information so we can assist you.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12937)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
08/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I filed a complaint and was denied after I was approved. Retaliation
Business response
08/07/2024
RE: First PREMIER Bank

Dear *******:

This is in response to your concerns regarding an application.

An application was processed and approved when we spoke with you on July 23, 2024. You agreed to pay the $25.00 program fee with your checking account ending in ****.

On July 26 we received notification from your bank that the $25.00 program fee was not authorized, so the application was cancelled.

If you have questions or concerns about the returned payment, please contact your bank. If you have verification this payment cleared your bank account, you can send a bank statement or a letter from your bank through the Better Business Bureau, or upload the document online at *************************** or on our mobile app.

Your second application was received online August 2. Approval of credit is not a guarantee, and a denial letter was sent the same day.

Your credit score did not meet our requirement, and the items impacting your score were disclosed in the letter sent. You can learn more about the information on your credit report by contacting the consumer reporting agency. If you find that any information in the report is inaccurate or incomplete, you have the right to dispute the matter with the reporting agency.

Your applications were handled according to our policy, and no damages are due.

If you are interested in re-applying, you can go to ********************************** or by phone at **************.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Minneapolis. You may contact them at: Federal Reserve Consumer Help, P.O. Box 1200, Minneapolis, MN 55480. Toll-free: ***** ********, Fax: ***** ********, TDD: ***** ********

(12923)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
08/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* **************, I do not have contract with FST PREMIER, they did not provide me with the original contract as i requested.
Customer response
08/05/2024
Correction to my credit report,
I demand this account be removed
from credit report
Business response
08/06/2024
RE: First PREMIER Bank credit card account ending in ****

Dear *******

After receiving the complaint, we processed a cease and desist, so no further outbound collection efforts will be made. We apologize for any inconvenience.

This is the first notice of identity theft, and we referred it to our Security department. Please allow up to 30 days for them to investigate, and they will contact you directly. To assist with the investigation, please provide:

Documentation to support your claim, such as a police report
Proof of address at the time the account was opened
Details about how you think this fraud occurred and who is responsible

Please send the requested information to:

First PREMIER Bank
Attn: Security Department
** *** ****
Sioux Falls, SD 57117-5524

After the investigation is complete, the account may be reviewed for possible adjustments.

Debt validation is only required of debt collectors. First PREMIER Bank is the original creditor, not a debt collector. An online application was received with your personal information, and there is no signed contract available. On each application received, we follow a process to verify the information provided. As a courtesy, we are providing an account overview.

The account was opened in September 2022. We stopped receiving payments and determined the debt was unlikely to be collected, so it charged off in August 2023 with a balance of $588.07, which remains today.

Charged-off accounts are normally removed from the credit report approximately seven years after the charge-off date. It is the responsibility of the consumer reporting agencies to remove accounts at the correct time. Accurate information is neither changed nor removed early.

Please review our current privacy notice at mypremiercreditcard.com. The Gramm-Leach-Bliley Act specifically allows for reporting information to the consumer reporting agencies in accordance with the Fair Credit Reporting Act (FCRA). We are committed to reporting your account details correctly, and you do not have an option to stop creditors from reporting to the consumer reporting agencies.

We have no association with ******* ************** or the other companies listed on your Identity Theft Report.

We encourage you to reach out to the Federal Trade Commission (FTC) for additional support and information regarding identity fraud at: ******************************

Thank you in advance for your cooperation and patience.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12932)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
08/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
It was my understanding that paying a $57 fee on top of $99 annual fee that I would only have to make my minimum payment every month. Now I'm being told that I have to pay interest on the total amount and I have to pay that interest every month. On the my account it shows that I owe on purchase interest not total amount interest. My minimum payment is $30 , but my interest is $12.80 how does that make sense.i asked for them to shut my card down and they said I would still have to pay a tacked on interest even if I don't use my card. I said even if I make my payment and don't use it they said yes. Please help I just want to pay off my balance of $399, making my minimum payment, but not be charged interest every single month. Please help.
Business response
08/02/2024
RE: First PREMIER Bank credit card account ending in ****

Dear *******

We are responding to your concerns regarding fees.

On February 23, 2024, we received an online application, and the account was opened the same day with a $400.00 credit limit.

We are sorry to hear you are not satisfied with our product. First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation.

The fees were disclosed to you at the time of application and on the card carrier that came with your credit card. You can review the back of any billing statement for additional information about the monthly fee and annual fee.

The program fee is a one-time fee that must be paid in full to open the credit card account. You paid $59.00 on February 23.

The annual fee is charged once the account is opened and around the same billing cycle each year. Your $99.00 annual fee billed in February and allowed you flexibility in paying it over time.

The monthly fee is charged for continuing the account under our credit card program. It is billed monthly on the statement date until the account is closed and the balance is $20.00 or less. Your account does not have a monthly fee for the first year, but then changes to $8.25 each year after.

Interest charges are assessed each month there is a balance carried over from the previous month. When the new balance on your statement is paid in full on or before the due date, no interest is charged on purchases. The interest rate on your account is 36.0 %.

Your account has been used for several purchases. When you opened and used the credit card account, you agreed to the terms, including the fees and interest and are liable for the balance.

The monthly minimum payment on your account is $30.00 or 7% of the balance, whichever is higher. The minimum payment is the minimum amount required to keep your account current and to avoid a late fee, this is not the amount owed to avoid interest.

If you would like to pay off the outstanding balance on your account sooner, you can pay more than the minimum payment listed on your statement. Please refer to the Payment Information section of your monthly billing statement showing the length of time it will take to pay off your account balance if you only pay the minimum payment each month without making any additional charges or payments.

There is no fee to close your account. If the account is closed, you remain responsible for the balance, including any additional fees.

If you want to close your account or if we can be of further assistance, please call Customer Service at *************

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12917)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
15 USC 1681 refers to Section 1681 of Title 15 of the United States Code, which is part of the Fair Credit Reporting Act (FCRA). This section outlines the responsibilities of users of consumer reports, such as: 1. Permissible purposes for obtaining consumer reports 2. Requirements for disclosing the purpose of the report to the consumer reporting agency 3. Duties to ensure the accuracy and fairness of the report 4. Restrictions on using consumer reports for adverse actions 5. Obligations to provide consumers with notice and disclosure when taking adverse actions based on the report The FCRA aims to promote accuracy, fairness, and privacy in consumer reporting. If you have a specific question or concern related to 15 USC 1681
Business response
08/01/2024
Dear ******:

We are responding to your concerns regarding credit reporting.

Additional information is needed to help us confirm the First PREMIER Bank account you are contacting us about.

Please provide us with two or more items from the following list:

First 12 or last four digits of the First PREMIER Bank credit card account number
Last four digits of your Social Security Number
First PREMIER Bank Reference #/Account ID
Copy of the First PREMIER Bank tradeline from your credit report

Thank you in advance for sending the requested information so we can assist you.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(bp)

(12913)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
08/01/2024
This account is listed on my credit file as a charge off . This debt isn’t mines . The last four digits of my Social Security Number is ****. This charge off was opened in May 04 2023 with an account number beginning in ******… I’m asking this debt be validated and removed because it’s not my debt.
Business response
08/06/2024
RE: First PREMIER Bank credit card account ending in ****

Dear ******:

Thank you for the additional information to locate the account in your name.

Our Security Department investigated your claim of identity fraud in 2023 finding you liable as the account information verified as belonging to you. After reviewing this complaint, we confirmed our position stands. To further investigate, please provide the following information:

Completed identity theft affidavit
Documentation to support your claim, such as a police report
Proof of address at the time the account was opened
Details about how you think this fraud occurred and who is responsible

This can be sent to:

First PREMIER Bank
Attn: Security Department
PO Box 5524
Sioux Falls, SD 57117-5524

The account was opened in May 2023 with your personal information. No payments were received, so it charged off in November 2023 with a balance of $******, which remains today.

Please review our current privacy notice at mypremiercreditcard.com. The Gramm-Leach-Bliley Act specifically allows for reporting information to the consumer reporting agencies in accordance with the Fair Credit Reporting Act (FCRA). We are committed to reporting your account details correctly, and you do not have an option to stop creditors from reporting.

It is the responsibility of the consumer reporting agencies to remove accounts at the correct time. Accurate information is neither changed nor removed early.

We hope this information is helpful and appreciate your cooperation in providing us with the requested information.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(bp)

(12920)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
7/29/2024 a credit card application was applied for and approved under my previous name using my social security number. This is the second time this has occurred with this bank and they are unwilling to provide any information for me to take legal action.
Business response
07/31/2024
RE: First PREMIER Bank credit card application

Dear *******

We are responding to your concerns with a fraudulent application in your name.

On July 29, 2024, we received an online application with your personal information. Please be assured we complete verification steps on each application we receive. The application was marked as fraudulent when we spoke with you on July 30; no account was opened.

After receiving this complaint, a request to remove the inquiry was sent.

There are additional steps you need to take if you wish to request the application details. Per the Fair Credit Reporting Act (FCRA), we need to receive the following information before we can comply with such a request:
1. Proof of identity theft, such as a copy of a police report or completed identity theft affidavit (*****************************)

2. A form of positive identification, such as a copy of a government issued identity card, driver’s license, birth certificate, paystub, or W-2 form

Please send the requested information to:
First PREMIER Bank
** *** ****
Sioux Falls, SD 57117-5524

We are sorry to hear this happened and encourage you to contact the consumer reporting agencies to discuss options to protect yourself from additional fraud. You can find more information at:
*****************************************************************************

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12909)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had two credit cards with you. Recently, both of my credit cards were closed because of numerous returned payments in which were not made by me. On or about the last week of April 2024, my vehicle was broken into and my wallet, laptop, and cell phone were stolen. My wallet had both of my premier credit cards in it, social security card, several other credit cards, as well as my pin code used for all of my credit cards. I didn’t immediately reach out to your company because I didn’t have any available credit on these credit cards and I didn’t think they could even be used. I didn’t expect that whoever the person was who broke into my car, stealing my personally property, would then be able to use a fraudulent checking account. Thus, making payments onto my credit cards and then using the balance on them. As for the phone calls your company received on the dates and times you outlined in the dispute forms you sent me. That was not me you spoke with. The first time you spoke with me is when I learned of the fraudulent charges on all of my credit cards. Since then, I have made multiple attempts to provide your security department with whatever information is needed to reopen my credit card accounts and yet they still have not been reopened. I called your company today, July 29, 2024, for a follow up and was informed, “I could no longer speak to anyone over the phone, I would have to send in a letter.” I was not given any more information outside of that. At this point and time, your business is destroying my credit because you have now cancelled both of my credit cards. I feel this is unjust and unwarranted. Those payments were not made by me and I didn’t gain anything from them being made. All charges made on both credit cards were overturned and I was even sent a refund check by your business. I’m asking that your company reconsider its stance on the closure of my two credit card accounts.
Business response
08/02/2024
RE: First PREMIER Bank credit accounts ending in **** and ****

Dear *********

We are responding to your request to re-open your accounts.

Your accounts are not eligible to be reinstated. Multiple requests have been received and letters have been sent explaining why your request is denied.

First PREMIER Bank may close any account at our discretion when there are returned payments or when fraudulent activity is involved.

We acknowledge you don’t agree with our decision, but continued communication will not change the outcome.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114

(AE)
(12899)

The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Minneapolis. You may contact them at: Federal Reserve Consumer Help, P.O. Box 1200, Minneapolis, MN 55480. Toll-free: (888) 851-1920, Fax: (877) 888-2520, TDD: (877) 766-8533

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
08/29/2024

Complaint: ********

I am rejecting this response because: I have not received any dispute forms from you pertaining to any open disputes. You have also stated, that you sent me two checks. I have yet to receive any checks from your business. Your business should not have disputed those charges for $141 to the MVA or for the $40 for the Baltimore ticket. They have alleged that they sent the money back to your business. Because of this, my car registration is suspended. If I do not receive payment here soon to fix this matter, I will take the necessary steps to hold your business accountable. You have already damaged my credit by canceling my credit card accounts for fraud when you know, that I did not make those fraudulent payments or purchases.

Sincerely,

******** ********
Business response
09/04/2024
Dear *********

This is in response to your concerns regarding billing disputes and refund checks.

All correspondence (checks and letters) were sent to the address listed on this complaint:
1*** ****** **** *** ******** ** ******

Account ending in ****:
A refund check for $527.94 was mailed August 7 and was cashed August 14
We sent a letter August 1 requesting additional information regarding your billing dispute. Since you stated you hadn’t received it, our Security Department sent another letter on September 4.

Account ending in ****:
A refund check for $329.81 was mailed July 18 and was cashed August 7
A refund check for $205.96 was mailed August 19 and has not been cashed yet.
If you have not received the refund check of $205.96, please reach out to us on September 19. If it hasn’t been cashed by this date, we can stop-payment and send a new check.

We hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(AE)
(13055)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a danger to its users and people that are thinking they will help build your credit. I have talked to this company several times to close my account and they failed to do so.I do not use this card and requested it be closed due to its high monthly payments for a fee for the account being in existence. Although I have an auto draft I was told now that that doesnt exist. I have never heard of a credit card company that does not allow auto draft. I am a pensioned disabled Marine, this is what needs to be rooted out. A company that clearly scams , BEWARE.
Business response
07/31/2024
RE: First PREMIER Bank credit card account ending in ****

Dear *******:

We are responding to your concerns regarding the closure of your account.

Since the balance on your account consisted only of fees at the time of the late payment, we are requesting it deleted as a one-time courtesy. Please allow up to 45 days for it to be updated on your credit report.

Following a review of your calls made on the account in the past year, we confirmed we have not received any prior requests for your account to be closed before July 29, at which time the account was closed.

We also confirmed you were accurately informed we do not offer automatic payments at this time. Every payment made on your account in the last year was set up online by you as a one-time payment.

We appreciate your time with First PREMIER Bank and hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(crc)

(12898)
PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.

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