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Complaint Details
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Initial Complaint
09/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had two accounts in collections with first premier bank through my own fault. I had disputed them at the advice of others which was a mistake admittedly, and decided to call first premier last month and settle the accounts with them and delete the disputes with the credit reporting agencies. I settled the accounts for less than originally agreed upon and they were brought to a zero balance and the accounts were closed on my reports. I called each credit bureau and told them that I no longer dispute the validity of these debts and would like them removed from my files and had them Successfully removed. Not a day later first premier added dispute comments back onto my account. I had them deleted again, they put them back. This went on 4 times at least. No other company did this after I no longer disputed the information. When I called to pay the accounts I even told them that I was no longer disputing the accounts and they still keep adding the comments back.Business response
10/18/2021
Business Response /* (1000, 5, 2021/10/06) */ October 6, 2021 RE: First PREMIER Bank credit cards ending in **** and **** Dear Carla: Both of the above accounts were settled in August 2021 and that information was updated to your credit reports. When we spoke with you on August 23, we explained that a written request was needed in order to remove the dispute comments. Your complaint is the first written request we've received. We submitted updates to the consumer reporting agencies to remove the dispute comments from your First PREMIER Bank accounts. Please allow approximately one week for processing. If additional disputes are received, we may report the dispute comments again. We hope this response resolves your concerns. Sincerely, Office of the President Business Communications PREMIER Bankcard, LLC *********** ************************** (***) (************) PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
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Customer Complaints Summary
1,128 total complaints in the last 3 years.
303 complaints closed in the last 12 months.