ComplaintsforCNA Surety
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Failure to Investigate: CNA Surety neglected to conduct a comprehensive investigation despite evidence highlighting inconsistencies in the notarization process. Misrepresentation: The company misrepresented facts and attempted to justify the notary's improper actions, providing false explanations and shifting blame away from the notary. Lack of Compliance: CNA Surety demonstrated a lack of knowledge and compliance with notary laws, making excuses for the notary's actions instead of ensuring adherence to legal requirements. Lack of Transparency: Throughout the claims process, CNA Surety failed to provide transparency, including updates on the status of my claim and steps taken in the investigation process. False Information: The company provided false information about efforts to locate the notary, who was actually bonded with CNA Surety during the period in question, indicating a conflict of interest. Omission of Paperwork: Despite initial assurances, essential paperwork provided by the notary was omitted by the company. Bias: CNA Surety exhibited bias towards the notary throughout the handling of my claim, compromising the fairness and integrity of the investigation process. CNA Surety stated the notary's statement asserting the propriety of the notarization process was the sole requirement for dismissing my claim.Customer response
02/09/2024
CNA Surety failed to review ***** ****** work schedule during the notarization period, and there was no examination of the notary journal. Furthermore, *******, the notary involved, claimed to have submitted her journal, but this statement appears to be false based on the information provided by the Secretary of State.
I have attached more evidence to support my claim. This additional evidence further highlights the discrepancies in the handling of my claim by CNA Surety.Business response
02/20/2024
Due to privacy reasons, we cannot disclose details relating to this matter. However, we will respond directly to the complainant in a timely manner.Customer response
02/23/2024
Complaint: ********
I am rejecting this response because: I have not heard from CNA.
Sincerely,
****** *******Initial Complaint
01/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I been calling Western Surety Company for the last week since I received bond information on Masterkraft Construction (**** *********) who we hired to preform work at our home with a contract & he refuses to complete our job or reimburse us money. I called & emailed to submit a claim on his bond held by ******* ****** ******* & the bond actually expires tomorrow but I haven’t received a response on my claim.Initial Complaint
09/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I FILED A CLAIM AGAINST A CONTRACTOR'S BOND BECAUSE THE CONTRACTOR SCAMMED ME OUT OF OVER $*******. CNASURETY PROVIDED ME A CONTACT PERSON THAT IS UN-CONTACTABLE BECAUSE THE PHONE NUMBER AND EMAIL ADDRESS THEY GAVE ME DOES NOT WORK. THIS WAS THE EMAIL THEY SENT ME; Thank you for contacting CNA Surety I have your claim handlers information. Your claim number is ******** Your claim handler is Leslie ******. Her number is ************. Her email is *************************** If you have any questions, please contact Underwriting Services at ************** or simply reply to this email. Rebecca ** Underwriting Services ************** ************************ I HAVE CALLED CNA SURETY @ ************** AND HAVE LEFT THEM NUMEROUS PHONE MESSAGES. I HAVE ALSO EMAILED CNA SURETY THROUGH THEIR CONTACT FORM ON THEIR WEBSITE AND TO THE EMAIL ADDRESSES THEY PROVIDED TO ME. THEY DO NOT RESPOND. MY CLAIM# IS: ******** THE BOND # IS: ********Business response
10/07/2022
Business Response /* (1000, 8, 2022/09/20) */ The CNA Insurance Companies acknowledge receipt of your letter. The details related to this complaint include data subject to confidentiality and privacy laws. CNA is therefore unable to share information on this claim or policy with the BBB. CNA will be pleased to respond directly to the insured in a timely manner. CNA Consumer Services ***************
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.