ComplaintsforThe Fruit Truck
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
7-12-2024 Aberdeen SD bought 2 crates of peaches from Fruit Truck SD. Paid $90 total for both boxes. Peaches are mushy Soft. Spoiled. Bruised. Had to throw ALL of them away Can't get answer by e mail or phone. Want refund or replace product.Business response
07/17/2024
You sent the email on Monday. Today is Wednesday. You must have sent to BBB on Tuesday!!!! Please wait for us to reply!! We do not have a phone number so we don't know who you tried to call. Thank you.Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought peaches from The Fruit Truck store, the entire box is bad I’ve written 6 emails and they won’t respond They don’t have a phone number to contact them, we live close to Aberdeen sd and Sioux Falls is 3 hours awayBusiness response
07/09/2024
We received 2 emails. July 3 and July 5. We replied to her today after checking with the store about this. We don't have an ****** who works for us. We don't give refunds on perishable fruit. The store usually replaces fruit in cases like this. She needs to send more information before we can assist her.Initial Complaint
09/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello - I bought peaches on 7/26/2023 from the location in Anoka. The cost was $60.00. When I got the peaches home they looked damaged. I sent an email to the Truck on 7/26 showing the ones that I had to throw away immediately. I requested a refund or an exchange. I tried to save the others, but they were all bad (moldy or mushy). I sent a follow-up email on 8/7/2023 and 8/17/2023, but I did not receive a response back. I also tried to reach them on their facebook site. Insteading of responding to the post, it was deleted. I have bought fruit from The Fruit Truck for years, because it is normally good. I'm very disappointed that there doesn't appear to be any customer service. $60.00 for a crate of peaches is a luxury for my family, which I am happy to pay, but not when every peach was bad.Business response
09/09/2023
We responded to this person through email but have not received a reply to our questions for more information. We can't help her till she replies.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,10:00 AM - 6:00 PM
| MMonday | 10:00 AM - 6:00 PM |
|---|---|
| TTuesday | 10:00 AM - 6:00 PM |
| WWednesday | 10:00 AM - 6:00 PM |
| ThThursday | 10:00 AM - 6:00 PM |
| FFriday | 10:00 AM - 6:00 PM |
| SaSaturday | 9:00 AM - 1:00 PM |
Customer Complaints Summary
14 total complaints in the last 3 years.
8 complaints closed in the last 12 months.