Customer ReviewsforMIDCO

I called at 9:15 am to ask for the internet to my new place to be turned on, the lady representative said she did it. The activity on my account says midco reconnected 5/2/24. I get home after work and moving in to find my internet isn't working. I calle to get it situated, a new representative says that there is no account for me showing at the residence. Then proceeds to ask me to hold as she is going to get somone, which I did for half an hour only to have the phone hung up on me and now I can't get a hold of anyone. So I guess no internet for me today.

I am so sorry you had transfer issues, Leon! I believe I was able to find your account with the given information, and I do see here that we were able to have an account set up on 5/2 at your new address after some initial hiccups. Feedback will be passed on the situation as well to ensure that this goes more smoothly for you next time. I really appreciate your review, and if you have any further concerns please reach out! Midco.com/Contact

Midco is like your trashy uncle who if by some unfortunate means you are forced to work with him you have to constantly monitor and keep records of everything or he will steal from you. It’s not an if, it’s a when. The MO is constantly upping your rate for mediocre internet and charging you extra for every little thing they can get their hands on.

I am so sorry if you have had a poor experience, Seth. This is certainly not the standard for us, and we'd love to discuss it further. If you are having issues with your pricing or package, we can absolutely review that and ensure you are in the best fit for your needs. Or if your services are having issues, we can certainly find solutions there as well! Please reach out using any of our methods listed at Midco.com/Contact - we'd be happy to help!

I live in rural Sabin, MN and the fixed wireless internet is terrible. It has constant regular outages for the 4 years we've had them here. I'm hoping another company is willing to come in to compete with either fixed wireless or fiber optic.

Hey there Jacob! I'm so sorry that you have been having such spotty services! I was able to locate your account and saw that we've not reviewed your account or been contacted in quite a while, and I would absolutely love to get your problems fixed! After reviewing your account, there are several actions we'd like to potentially take, such as swapping out and updating the radio on your home and reviewing your wireless services. We attempted to contact you today but have been unable to reach you so far. Please reach back out at your soonest convenience so that we can get your issues fixed. Thanks!

The Midco Method = High rates, Poor delivery, Terrible CS. I pay for 750gb download. That runs me about 60-80 dollars/month on my contract and I think I have an active promotion affecting that price. I called in about experiencing high packet loss over several concurrent days, still able to access and use my network, just experiencing lag and stuttering in applications. Post-call I am not able to connect any device to the network and they have me scheduled “sometime tomorrow”, no scheduled arrival, no window given, just “sometime tomorrow”. To summarize. I had a minor issue, called in for support and the resolution that their team was happy to leave me with was a complete loss of any and all service. Pathetic.

Hi Austin! I am so sorry to hear about your issues, and that your lag and packet loss issues were exacerbated! Reviewing the situation, unfortunately, there was nothing we could do remotely to get you up and running, and all of our specific time slots were gone. Because of that, we got you into the absolute soonest time we could - an on-call technician who will get to you ASAP. I am sorry for the inconvenience of not having a specific time slot, but we do want to get you back up and running as soon as we can. If you have any issues after the technician visit or would like to inquire about credit during downtime, please feel free to contact us using any of the methods listed at Midco.com/Contact.

Being a loyal customer means nothing to them. You are just a number and I'm so blown away at our situation that it was worthy of a bad rating SOMEWHERE in case this happens to others. My husband and I paid our bill every month ON TIME for 9 years - on AUTO Pay! We moved early 2022. I called to confirm that we moved but to ensure any amount due will still be auto paid. They confirmed it was correct. I contacted in April to confirm everything is good. We are given the okay, good to go. And almost 2 years later my husband and I got a bill from collections saying we didn't pay $36... how? I called and confirmed. They had my billing info to pay the bill! Talk about zero care for being a loyal customer. I called Midco to see what happened as I confirmed when we moved (2x's) that we were good on the billing side and any remaining balance was charged and turned in the modem. Only to find out that there was a carried balance of $36 that didn't get paid. They said they mailed us 2 notices to our new location (which we didn't live at until later) and that warranted a collection bill almost 2 years later. What?! I paid every price increase and never complained. Why on earth is there lack of care and concern in today's world. The midco person I called couldn't answer any of my questions and continued to say "sorry it's in collections, there's nothing I can do" -- this is a first for me. I had a bill go to collections for $36. Is this real life?! Stop the insanity. Be better. Put new practices in places to ensure this doesn't happen. I'm so disappointed in them! I would've HAPPILY paid this amount the 2x's I called to confirm we were good to go. This company's care for customers is getting worse each year and their pockets keep getting bigger. So sad.

I am so sorry for this situation, Brianna! It sounds very frustrating, and definitely not the experience we aim to have with our customers. I was not able to find the account for a personal follow-up with the information available, but I really don't want this to slip through the cracks. Could you please reach out to our team at 1.800.888.1300 to discuss this situation and see if we can get your concerns addressed?

Wouldn't recommend. Price went up over time. Services have been shit from. The start.right now I'm using mobile data on my phone to write this. Even tho I pay so much money a month the for internet. Definition of a month is 30 days. Not 29 not 29 days 15 hours. Exactly 30 days. Every single month at least once a month is there an an outage. No warning. This time they already knew about the outage but yet their website to check for the outage had nothing until I messaged them through Chat. You think while the owners and management of midco are lining their pockets and filling their bank accounts with overpriced digital signals that they would want to better their product so they can make even more money. But I guess when your rich enough why spend money on something thats "good enough"

I am so sorry that you are experiencing issues! Unfortunately, I was not able to find your account with the provided information, but I would love to take a look at this to see why you are getting so many interruptions. I can certainly also get you to our sales team to ensure you are in the best package for your needs and budget. Could you please reach out ASAP using any of our options at Midco.com/Contact? Thank you!

Very unreliable streaming TV. I must unplug the box and reset at least daily. I get freezing multiple times per day. My internet speed is fine, 250 Mb/sec. Other streaming services such as AppleTV work perfectly. I have had a Midco technician at my house three times without resolution. I will be cancelling once I set up other live streaming TV.

I am so sorry to hear you have had issues, Robert! That certainly isn't the type of experience I would expect, and I'd love to make things right. Could you please contact us using any of our methods listed at Midco.com/Contact? We can go over all options to ensure the signal to your TV boxes is looking good, and go through any troubleshooting with you. If a technician has been there that many times we can certainly escalate the situation to get your services working optimally as well. I look forward to hearing from you soon!

Had cable installation which they had us do ourselves in our new place didn't cost anything me and gf broke up so I had service turned on and was forced to pay a $148 installation fee for there technician which we didn't need one before and I shouldn't have needed one same house same plugs she moved out and got service elsewhere but forced me to pay the fee which I refuse to pay if my girlfriend didn't need to what's the difference between me and her absolutely disturbed by there reasoning as when I asked for a detailed billing for there technician and what he did for that amount of money and was there for literally 5 mins so I request the detailed breakdown for his labor and task performed they refused

Hello Jasper. I am sorry that you have experienced some frustration. While I can not provide account specifics in a review, I can let you know that our install fees are not $148, and if you were charged that for an install, I would absolutely recommend reaching out to us using one of our options at Midco.com/Contact. Additionally, while we can not give you a breakdown of labor costs, we can certainly go over the bill and associated fees, as well as the reason for the necessary installation. Please reach out and we are more than happy to answer any questions or concerns you may have.

Midco changed to fiber optics a few months ago and we have had a lot of issues with tv freezin!glitches etc. Now our remotes do not work, Their customer service is a NIGHTMARE! You cannot reach a live person unless you are put on hold forever, If you do a live chat they ask the same questions over and over, I was even asked if I was a customer,DUH! We are now having issues with the remotes not working. We pay a lot of money to watch way too many commercials. I jus filed a complaint but the email is an old account I have been locked out of by google, which is another story. So I will type in my new gmail

I am so sorry to hear you have been having issues with the TV services and remotes! This is definitely something we want to get corrected ASAP. If you are still having these issues today, I would encourage you to reach out using any of our methods at Midco.com/Contact. We do our best to keep hold times to a minimum, and it may have been a busier than normal time when you reached out. Once we are able to review your account, issues, and equipment, we can definetly get the issues corrected for you!

Jacob & Sean were great today! Knowledgeable, efficient, & friendly! Great guys!

Thank you so much for your review today Pam & Bill! I love hearing about our customer's great experiences, and I will be sure to pass the feedback along!