ComplaintsforBillion Chevrolet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a vehicle for ******$ 4 months ago from billion chevrolet. Within that time the engine blew up and i was told by 2 different mechanics that the motor was lined with metal shavings and its ******$ to fix. They also said this was there when i bought it and billion will not help and offerd me ***$ for it. I feel i was completely used and i dont knw what to do.Business response
06/13/2023
This letter is in response to complaint number ******** filed with your office on May 17, 2023 by Nic ******.
Catherine ******, purchaser named on the Purchase Order for a Motor Vehicle, purchased a used 2010 ***** ******* with 159,110 miles on December 16, 2022 from Billion Auto. Attached is a copy of the Motor Vehicle Purchase Agreement.
The used ******* was sold by Billion as-is, where-is, as provided in the Motor Vehicle Purchase Agreement. Please refer to the Motor Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
Attached hereto is a copy of the Billion service invoice showing the inspection and service completed on the ******* before the vehicle was ready for resale. An extended “Vehicle Service Agreement” was offered, but Ms. ***** declined the plan.
On Thursday May 18, 2023, Ms. ****** spoke with the sales manager at Billion regarding engine replacement. Billion explained the as-is, where-is that was signed and gave Ms. ****** a few options for repairs. Ms. ****** said she would call Billion back when she decided what to do.
Billion believes that all items included in the Purchase Order were fully disclosed and discussed with Ms. ****** and that this transaction was handled appropriately and courteously. Ms. ****** is more than welcome to bring the vehicle back to address an additional issue she may be having.
Thank you for the opportunity to respond.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.