ComplaintsforBillion Jeep Chrysler

• Initial Complaint

  05/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A used vehicle was bought from Billion ***** jeep Chrysler **** ****** ** ***** ***** on April 6th 2023. We liked the vehicle such as price and mileage. But was told that the keys were unavailable to drive it at the time. The windshield was cracked and a small dent was told to us needed to be replaced. It shouldn't take long to do was told to us. About two weeks later salesperson called and stated there was an insurance claim on the vehicle before anything can done further. About another week later salesperson called the consumer that the check engine light came on and would need to replace the engine since there was an insurance claim on the vehicle. It is now May 24th and still no car. But we put $**** down on the car. Our first payment is due May 30th but we still have never received the car. I did not feel I should make a payment before I have ever driven or received the car at all. How was the insurance claim never told to us before then? Why did they have the car on the market before it was ready to sell? Unhappy consumer...

  Customer response

  05/30/2023

  Called the service department at Billion and that I should call back after the memorial day weekend. I texted the salesperson who sold us the car and he told us the main tech was sick and has been for a few days. It will now later this week. Our first payment on the vehicle is due and We do not wish to pay for something we have not received. 

  Customer response

  06/01/2023

  Picked up 2015 jeep ******** today. Car was filthy inside definitely not cleaned before giving to us. Radio was turning off and on about 8 times during 15 minutes drive home. Dent was still present on the driver side front end. Tags expired 5/30/23. They couldn't give us extended tags? Very disappointed and unhappy. Will probably need to return car tomorrow 6/2/23 due to Dent and radio issue. 

  Business response

  06/05/2023

  Responding to complaint ID number *********

  Sharyn bought a vehicle from us and it ended up needing the a motor which was covered at no charge to customer. Customer no longer wants vehicle do to it taking about 45 days to get motor replaced. As I type this letter the customer is in the store. We are cancelling the contract with her and getting her into a different vehicle. 

  Customer response

  06/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: The customer did not reject the car because it took 48 days. The customer rejected the car because it didn't run well after 48 days, the customer felt unsafe, lied to and disrespected during this entire process. The Jeep should have never been on the lot. It was in a car accident prior and this was never disclosed to the customer in the first place. The Jeep was to be used for driving children around and a family vehicle. There was nothing safe about it. Yes, I found a new vehicle in light of the situation,  but I do not feel this satisfies all my frustration and disrespect I had during this process. There was holes in stories, no one returning customer calls after leaving many messages. It is very unexceptable PR. 

  
  Sincerely,
  
  Sharyn *****

  Business response

  06/19/2023

  The vehicle was involved in a accident and fixed cosmetically as insurance provided the repairs. Everything was said to be good to go so we sold the vehicle. When then found out it was not running right and had to get ahold of insurance and get them to pay for a new motor since it was damaged in the accident. That took awhile for insurance to come through give the ok to proceed. We then had to wait for a motor to be put in. Once that was all done the customer picked up the new vehicle. During that time she was provided a loaner vehicle. We did have to call her and have her change out of the vehicle a few times as other customers wanted to buy the one they where in. The customer was in the vehicle she purchased for a short amount of time and it gave her some issues. The biggest issue was the radio would randomly stop working. Customer came in and requested to trade out of the vehicle which we did. The jeep she traded back into us which we gave her full asking price for has now had the radio reprogramed and no other issues have came up with the vehicle. The vehicle she bought was a safe and reliable vehicle but the radio was not operating correctly. Once again we got the customer out of the vehicle she felt unsafe in because of the radio and got her into a different vehicle. As for her feeling unsafe, lied to, and disrespected that is a assumption. We apologize that the vehicle took so long to get fixed but we have no control over that. Once again, we did everything we could and got her out of the vehicle that the radio was not working properly in. The customer no longer owns the vehicle that she is reporting us on. We did everything we good and took the customer out of what she felt was unsafe and put her into a vehicle that she picked out. 

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  on nov 24 2021 i g\had a pickup towed to billion due to the rear axle locking up after i contcted ***** customer service ans was informed vthat there was a open recall( #p77 ) they exsplained to that the rear axle could lock up and drive shaft could fall out from under pickup i then contacted billipon chrysler and talked to kyle he then informed me that it was due too the recalled part failing however i would have to pay for the axle houseing as it appeared tp have been beeten wioth a hammer i replied im sure it looks bad conidering the drive loose of the pickup it locked up and that nobody was under the pickup beating on anything since ive owned it for the last 6 yrs and that i had just talked to ***** and that ***** stated that they will reair any damage caused by the recalled part or parts now i get a call from the general service stateing that the damaged axle houseing and transfer case will not reolaced due the fact that the rear was not locked up if the axle is not then billion did unlock it and are now saying it locked up when i know for fact was locked up. billion just does not repair damags cuased by the recalled part even though ***** corp informed me that ***** is responsable for the cost of the repair recall notice is as states safety recal p77/ nhtsa14-796 brear axle pinion nut 2005 (**)********* truck (****) this recallapplies to above vehicles eqyiped with 9.25 (sales codedrb subject the rear axle pinion nut on about 256,000 of above vehicles have been built with out adhesive patch on pinion nut threads and allow pinion nut to come loose and or rear driveshaft to seperate from rear axle a loose nut may cuase axle to seize and se(perated driveshaft band could cause a crash with out warning

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