Business ProfileforRoxi & Co.

I pay $***** a month for the service of every other week clean-up of my backyard for two dogs. On 03/31/23, I spoke to I'm assuming at this time Terry per email. I advised him that I was expecting refund for my charge of March since I knew they had been to my location and didn't even enter my yard. I know this because every other time anyone that has come over has at least checked the bucket I have for poop bags from walking my dogs. I found dog treats on my steps in front. When I checked bucket this was not emptied at all. All winter long, the person who has come over to my yard I've seen in my backyard and they have always at least attempted to empty the bucket even when it was frozen with ice. 03/28 weather had been good and a good portion of snow had started melting. Perfect opportunity to start full yard clean up. When I finally talked to Terry he interrupted me, told me to be quiet and tried man splaning to me how poop works in snow. At one point he asked if I was cancelling my service, I said no, it would depend on my service going forward. I have waited two weeks. No one has been to my house. I emailed him today 04/15 advising I was expecting someone at my location. I got a reply back stating my service was cancelled per our conversation on 03/31, Again 03/31 when he asked if I was cancelling my service I advised would depend on service going forward. A refund for bad service for one month does mean cancellation. The only reason I pay this price every month, per Terry when I first started, it was more cost effective to pay same price every month and not a springtime cleaning fee. He says "we did come to your house 3 times in March and I have GPS locating to validate it." Parking in front of my house is not the same as actually cleaning my back yard. I don't care he took picture of my back yard either. I am expecting a refund for his spring cleaning pricing since he cancelled my service and I have paid for spring cleaning all winter.