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ComplaintsforThe Sauna Haus, LLC
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased a package of red light Therapy sessions in Oct 2023 and the sauna haus closed with no notice and I was unable to use or be refunded for my unused sessions.Initial Complaint
01/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The Sauna Haus closed suddenly and with no prior notice to patrons, leaving customers with unused, paid-for memberships or services. Any attempts to contact owners/management have not worked.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased a red light therapy package (24 sessions) on 2/13/23 for 1496.00 and had one year to use them. I used 15 sessions, and my future 6 sessions were cancelled without notice or explanation via the app. On 1/16/24, they stopped answering phones, emails were de activated, website is down, and ******** **** is deleted. I have no way to contact them. I was not given any notice that they were planning to close. Thank you for your help.Initial Complaint
01/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I paid $1008 for 24 sessions of Red Light Therapy. The business is permanently shut down as of Jan. 15th 2024
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.