Business ProfileforParadise Patio, Pool & Spa

We purchased our 16' x 32' above ground ******* ******* Pool from Paradise Patio Pool & Spay on 3/23/2022. The owner's wife ***** made promises on when the pool construction would start & when it would be done which were all lies. It was delayed weeks without explanation. Nicki looked at our backyard to see if additional ground work was needed. She said no extra work needed. We spent $3500 for a retaining wall which we were NOT told about until it was time to start the pool. I ordered a slide for the pool in May which was supposed to be in in 2 wks but by August we still didn't have it. ***** promised the slide & ordered it but never paid for it so the company never shipped it. In Sept 2022 maintenance came & put on the winter tarp to protect the pool for winter. Oct 2022 tarp had a rip & debris collected in the pool. Called Paradise to replace the tarp but no one ever came. May 2023 opening - tons of debris and mud/dirt from the ripped tarp. *** gave us complimentary cleaning but we spent hours and hours all summer cleaning the pool. June 5, 2023 I called Paradise & talked to office mgr ******. Discussed issues we've had & lack of follow-up from Paradise. He said he'd pass on to owners **** & ***** to call me back. No one called. August 2023 heater quit working & *** came out. He reset the heater & I got billed $211. I called & left a message asking why the heater wasn't covered under warranty no one called me back. May 15, 2024 - *** has left Paradise & now works independently but is contracted by Paradise for pool opening/closings and any maintenance work. Everyone in that dept quit from Paradise due to mis-management and continued issues. He was contracted to come out & open the pool. Again our winter tarp ripped during the winter and our north side of the pool is filthy with mud/dirt, leaves, debris. I talked to *** & he said they didn't include cleaning in their opening process. May 23, 2024 - Our heater quit working again.