ComplaintsforAuto Doctor, Inc.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dispute regards the businesses' ******** and ************** attitude towards their clients and inability to take responsibility and to be held accountable for the mistakes made on behalf of their Automotive Repair Shop. The experience began on Wednesday, December 22, 2021 when we left the vehicle in the shop owner's possession. Owner gives us (the consumer) the impression that he had every tool needed to begin repairs and states vehicle should be ready on the following Friday (December 24, 2021). Shop Owner (Named Dale) reaches back out to us and states that he did not have the part, which would arrive between 12/28-12/29. It is NOT the responsibility of the CONSUMER to double check a businesses' inventory to ensure they have certain products or tools; it IS the SHOP'S responsibility. We (the consumers) went to speak to Dale (shop owner) about receiving some sort of discount on the total price because of mistakes made on behalf of the business. We told the shop owner he has pushed the ready date back twice with this vehicle and gave us false impressions when we initially contacted his business to acquire their services; we stated that the appropriate course of action would be to honor a discount off the total price for final repairs. Dale (shop owner) stated he wouldn't pay for any rentals or tack off any extra price as it wasn't his fault (per his own words). We proceeded to state that it is not the consumer who is held accountable for mistakes made, it is the servicer who is held responsible. Dale (the shop owner) responded back to our complaints with, and I quote, "I wasn't the one who broke their car, I wasn't the one who needed repairs on their vehicle." To which we replied and told Dale that was an extremely juvenile thing to say to his customers. Dale tried to push blame for his own mistakes onto the customer and tried to state that it is the consumer's fault their vehicle is non-functional and that it is their fault the situation is the way it is now.

  Business response

  03/04/2022

  Business Response /* (1000, 16, 2022/03/04) */ ON 12/21/21 MR ****** BROUGHT IN A 2009 ********************* FOR A NOISE WHEN ENGINE IS RUNNING. DIAGNOSIS WAS FAULTY WATER PUMP CUSTOMER PAID DIAGNOSIS. REPAIRS WERE DECLINED AT THAT TIME. ON 12/22/21 CUSTOMER DROPPED OFF CAR FOR REPAIR WITH AN ESTIMATED TIME TO REPAIR COMPLETION OF AM OF 12/24/21. AM 12/24/21 CUSTOMER WAS NOTIFIED OF PART DELAY DUE TO FREIGHT ISSUE. I APPOLGIZED FOR DELAY AND NEW ESTIMATED TIME FOR PART WAS 12/28/21 OR 12/29/21 CUSTOMER AND I QUOTE SAID WAS STILL BETTER THAN 2-3 WEEKS SOONER THAN ANY OTHER SHOP COULD GET IT ON SCHEDULE WITH NO MENTION OF DISCOUNT OR COMPENSATION . ON AM OF 12/29/21 CUSTOMER NOTIFIED OF PART WAS IN AND WOULD NOT BE COMPLETED UNTIL 12/31/21 . AGAIN WITH NO MENTION OF DISCOUNT OR COMPENSATION . LATER THAT AFTERNOON MR ******* A ************************ CAME IN WITH A FREIND DEMANDIND A DISCOUNT OR COMPENSATION. I STATED THERE WOULD NOT BE A DISCOUNT . ON 12/29/21 I STAYED 4 HOURS AFTER CLOSE TO COMPLETE THE VEHICLE REPAIR. CUSTOMER WAS NOTIFIED OF REPAIR COMPLETION 9 AM 12/30/21 . CAR WAS NOT PICKED UP UNTIL PM OF 12/31/21. THIS IS ONE CUSTOMER I DONT NEED AGAIN

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