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ComplaintsforJ & P Cycles
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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I inquired with a REP named Mike on Monday about ordering a leather Riding jacket. I needed the jacket for this coming weekend. Mike advised that if I bought the Riders Plus Membership ($**). It would get expedite shipping and would be here in plenty of time. See chat log notes below. Now they are telling me it won't be here until Saturday. I won't be here and USPS will just drop it over my gate near the road & it will sit there all weekend for any one to steal. Alan 10:58:32 Interested in buying part # ******* (and possibly the riders plus membership) but I need the jacket by Thursday at the latest. Mike 10:59:40 ********************* Men's Black Buffalo Leather Motorcycle Jacket $****** Mike 11:00:08 This is in a warehouse that will qualify for the free 2 day with the RPM Mike 11:01:28 If you are an RPM member Alan 11:02:14 ok understood - is it 2 days to get it out the door or 2 days it will be delivered? Mike 11:02:36 2 days to be delivered Order#********Business response
10/28/2021
Business Response /* (1000, 5, 2021/10/21) */ We tried reaching out via phone, unfortunately there was no option to leave a VM. We followed up with a email to our customer on how we can help get this there by Sat. Consumer Response /* (2000, 7, 2021/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.