Business ProfileforSERVPRO of West Sioux Falls

Hello, I am writing to disclose poor professionalism and possible fraudulant behavior from Servpro Sioux Falls. They were hired for a fire damage claim due to a garage fire that happened on July 3rd, 2022. They had us sign many documents, told us they would work with insurance and complete the work as soon as possible. *** ******** ********** They claimed they would like to be paid directly by our insurance company and they would only contact us if additional charges were to be completed or if we wanted 'up-grades' not covered by our replacement insurance plan. We contacted them multiple times, tried to get updates on progress and get an accurate work schedule. We were paid out by check for garage repairs. The cleaning services were to be managed and paid outside of the estimate and to be handled separately. I believe due to Servpro and my insurance company not negotiating on work/estimates, withholding our personal property from view or access, not pulling permits to work, not communicating with us or the insurance company, and refusing to change items we did not want on the estimate and refusing to bill us correctly. It took over 4x of them revising the bills for them to be true and correct, and they claimed to send us to collections even though they had not provided invoice or proof of bill of services, as well as Back dating invoices, changing estimate amounts, saying the estimate was an invoice, not sending itemized bills, not providing info like a business/contractor licensure numbers or permits, and not allowing us to speak or control work being completed on the property. They demanded over **% deposit for work to be completed, yet they refused to send us a bill for the work already done, refused to send itemization, refusal to contact our insurance company or to pay their sub-contractors. In total we paid them ********* and have still less then 1/2 of the work completed to restore our dwelling back to normal, It has taken 6+ months.