ComplaintsforCountry N More Gifts.com

• Initial Complaint

  04/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, I placed an order with this company less than 24 hours ago. There was an email sent saying ALL In Stock *** ***** pieces are **% off with promo code “*******.” I went to the site and put in my order to ensure my items were eligible, which they are. I paid $*** with my original order. With the **% off, I would only pay ******. The difference would be $*****. I tried to do chat, but no one answered. I called the number on the email, that matched their website. I spoke to a woman who looked up my order to see if I could be credited the difference. When she pulled up the order, she said it already shipped, however I placed the order under 24 hours ago. I was told that my only option was to place another order and return one of the orders once it arrived. I do not have another $***+ to pay for an additional order just to get the promotion. The reason I was given that I wouldn’t be refunded the difference is because “promotions change all the time.” As I told this woman, who was the manager, I completely understand that, however my order was placed under 24 hours ago, not days ago! So I would like the $***** credited to my card to resolve this problem please.

  Business response

  04/28/2023

  Hello,

  I completely understand the customer being upset but we state very clearly on our website that we do not backdate our promotions. If we make an exception in her case, that is not fair to the other customers we have. Our promotions change so much and if we allow back dating there would not be any reason to offer our discounts that we do.

  Customer response

  04/28/2023

  
  Complaint: ********
  
  I am rejecting this response because I placed my order less than 24 hours, therefore it is not backdating the promotion. It is still a full day being 24 hours. So there wouldn’t be an exception. It would still be the same day with a different promotion code, therefore it wouldn’t unfair to other customers. Again, I provided documentation showing it was still within 24 hours that I asked for this change to be made. I would like the difference of $***** credited back to my card. A promotion should be available to the customer for a day, which my order qualifies. I would appreciate this credit to my card please. 
  
  Sincerely,
  
  Jessica *******

  Customer response

  04/30/2023

  Hello,

  I received the “Best Mom” gnome by *** *****. Under the nose of the gnome, there is a chip taken out of it. So now I have no choice but to return it for a new one. I need a prepaid label and a new one shipped asap. Again, I’m looking to get the $***** credited to me. I tried to cancel the order earlier to place it again, but it didn’t let me. Now with having to return it with it being broken, I’m more frustrated. The box wasn’t even opened to check the gnome to ensure it was in great shape prior to sending. So now not only do I need a refund of *****, but I need a prepaid label to send this back to you for a replacement asap! These gnomes are obviously going to be for Mother’s Day, which I put in the message just after purchasing. I need a replacement sent asap! Please let me know when I will receive my prepaid label and again, with the order still being the same day of purchase, under 24 hours, you would not “back date” a promotion with it being the same day. I look forward to your response on both issues now…… 

  Business response

  05/02/2023

  Hello, I am sorry you received a damaged item. I will be happy to open a replacement claim for you. If you could please email pictures of the damage to ******************************* and we can start the claim process. In regards to "checking the items" prior to shipping. The items we carry are collectibles, so we do not open the boxes. But we will replace any damaged item at no cost to the customer. 
  I have refunded the difference of **% sale, back to your ****** acct. $*****. Thank you

  Customer response

  05/04/2023

  The company has refunded the $***** to equal the same day promotion code that I was asking for. With them refunding the amount I needed to equal **% off my order, I would like this case closed. I want to thank the BBB for all their help with this case and I want to thank the company for refunding the amount for the same day promotion. I appreciate all your help. Please close the case. (I also emailed BBB to close the case as well.)

  Customer response

  05/08/2023

  Thank you very much. I have submitted pictures and a replacement was sent. Hopefully this one was opened and inspected to ensure it was in great condition prior to shipping. 
  

  Also, thank you for honoring the **% off since it was the same day for the promotion. 
  

  I am very happy with the outcome and hope the replacement item arrives in excellent condition. I have emailed and asked the BBB to close this case. I appreciate the company and the BBB for helping me resolve these issues. Again, you may close this case. Thank you so much. 

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