Business ProfileforThompson Mechanical, Inc.

I prepaid Thompson Mechanical $2000 to hook the gas up and then we realized the meter was to close to the back door. Thompson Mechanical came out and assessed what they would be working with and checking things out and that was approximately half hour to 45 minutes that they were at my home. The city came and moved the meter so that Thompson Mechanical could come out and start the work. After all the waiting and the excuses for not wanting to walk on the wet grass i decided i wouldn't even give the chance for any more bullshit. Joe's heating/cooling and refrigeration came out and hooked it up the same day for half the price i had already prepaid to Thompson Mechanical. I received the statement/billing from Thompson Mechanical in the mail for $816 for doing 30 minutes to 45 minutes worth of checking out what needed to be done. They invoice was written up like a lawyer for every phone call made just trying to figure things out and what to do. "Service provided after mobile home was moved onto lot" was billed for $550 and there was not a single service provided or completed by Thompson Mechanical. Also a cancellation fee of $250. After numerous phone calls to the business trying to settle up and be respectful and was receiving no answer or refund i started making personal appearances to get an answer and some money back. A check was mailed out to me but i wasnt satisfied with being robbed for no work so i brought it in and tried to settle up face to face, what a disaster! I was told lie after lie and talked to down to by scott thompson. After him walking away and turning his back saying we are done here.. I realized he doesnt give any sort of shit to how he treats people whether they are senior citizens, poor or wealthy people. People be AWARE that he is a thief, a liar and charges at least double what he should!!

In reply to the complaint by Mr. & Mrs. Ron & Linda K*******, On 09/19/2023, Thompson Mechanical Inc (TMI) received from Mr. & Mrs. Ron & Linda K*******, a signed work order to supply materials, iron pipe threader, transportation/hauling & labor by licensed, insured & experienced TMI pipe-fitters to install natural gas supply piping to their mobile home furnace from the gas meter. TMI is the Subcontractor for the General Contractor on all jobs we provide. Mr. Ron K******* was acting as the General Contractor on this jobsite as he did not hire a General. The original timeline for installation was pushed back multiple days by the General (Ron K*******) as the mobile home failed to be delivered (when told otherwise) as there were many delays by the company that General K******* hired to move the house. TMI did our best to rearrange our schedule multiple times by rescheduling other customers into the time slots that General K******* requested and then postponed with little to no notice. Unfortunately, it took time & labor for TMI to reschedule customers & labor to provide service. TMI’s (2) licensed, certified, insured & experienced gasfitters hooked up the gas fitting truck to the gas piping trailer, then loaded materials & traveled to the site on October 2nd at the direction of General K******* with the intention of completing the work order, as General K******* promised the jobsite was ready for us. However, the ground riser for the gas meter needed to be relocated as it was blocking the back door, which General K******* failed to notify TMI in advance of this huge problem. TMI spent time coordinating with the Municipal Utilities Gas Dept. and with General K******* for this work order as this jobsite was still not ready for us as promised it would be multiple times by General K*******. On Oct 12th, at the direction of TMI, the gas meter was finally installed onto the relocated riser by the Municipal Utilities Gas Dept. & the jobsite was finally ready for TMI. However, it was raining steadily on & off all day on the 12th & the 13th. TMI coordinated with General K******* to complete the work order the following Monday, Oct 16th, after the rain passed & the ground dried up a little bit. However on Oct 13th, General K******* contacted TMI and cancelled the work order saying “he found someone else to do the work”. General K******* was invoiced for (5) hours of labor at our regular rate of $110/hr = $550.00 for the time spent on this poorly organized job up until cancellation. General K******* was also charged a 25% restocking fee for materials that were ordered for this work order that were forwarded on from our vendor with the cost of shipping & handling ($250.00). General K*******’s total invoice came to $800.00 plus 2% tax = $816.00. General K******* made a down payment of $2,000.00 on 9/19/2023 when he signed the work order. TMI refunded $1184.00 with check #12531 back to General K******* on 10/25/2023. Unfortunately, General K******* does not understand that time is valuable, nor does he understand that licensed, certified, insured & experienced gas fitters are not cheap in the current economy. When attorneys are charging $300/hr, experienced tradesmen are going to be charging 1/3 to 1/2 of that. Auto mechanics charge $100-$150 per hour in Watertown, SD. Plumbers, Pipefitters, HVAC contractors are all charging $100-$150/hr. This is the world we live in and what things cost these days. Thompson Mechanical’s invoice ****** was more than reasonable. General K******* should not have acted as his own “General Contractor” on this job if he didn’t know how to do the job of General Contracting. This was a poorly organized jobsite, and unfortunately because of lack of planning & coordinating, there were many setbacks, none of which were at the fault of TMI, and all of which were the responsibility of the General. Thompson Mechanical’s invoice ****** stated the work ordered & performed : SERVICE PROVIDED AFTER MOBILE HOME WAS MOVED ONTO LOT 10/02/23: - MEASURED FOR NEW GAS PIPING & ORDERED GAS PIPING MATERIALS - COORDINATED W/ MUNICIPAL UTILITIES ON RELOCATION OF GAS METER & RISER LOCATION W/ 1-2 WEEK LEAD TIME - COORDINATED GAS PIPING WITH CUSTOMER TO BE PERFORMED AFTER GAS METER & RISER ARE RELOCATED AND NOT WHEN IT’S RAINING. - GAS DEPT WILL CONTACT US WHEN THEY ARE FINISHED RELOCATING GAS SUPPLY RISER & GAS METER IS INSTALLED. 10/12/23: - GAS DEPT RELOCATED GAS RISER & INSTALLED NEW GAS METER - COORDINATED WITH CUSTOMER TO INSTALL GAS PIPING ONCE IT QUITS RAINING AT NEXT TIME SLOT 10/13/23: - CUSTOMER CANCELLED FURTHER GAS PIPING WORK 10/20/23: - COORDINATED WITH CUSTOMER ON REFUND OF UN-APPLIED CREDIT BALANCE. - RETURNED GAS PIPING MATERIALS TO VENDOR W/ 25% RESTOCKING FEE