Customer ReviewsforThompson Mechanical, Inc.

I prepaid Thompson Mechanical $2000 to hook the gas up and then we realized the meter was to close to the back door. Thompson Mechanical came out and assessed what they would be working with and checking things out and that was approximately half hour to 45 minutes that they were at my home. The city came and moved the meter so that Thompson Mechanical could come out and start the work. After all the waiting and the excuses for not wanting to walk on the wet grass i decided i wouldn't even give the chance for any more bullshit. Joe's heating/cooling and refrigeration came out and hooked it up the same day for half the price i had already prepaid to Thompson Mechanical. I received the statement/billing from Thompson Mechanical in the mail for $816 for doing 30 minutes to 45 minutes worth of checking out what needed to be done. They invoice was written up like a lawyer for every phone call made just trying to figure things out and what to do. "Service provided after mobile home was moved onto lot" was billed for $550 and there was not a single service provided or completed by Thompson Mechanical. Also a cancellation fee of $250. After numerous phone calls to the business trying to settle up and be respectful and was receiving no answer or refund i started making personal appearances to get an answer and some money back. A check was mailed out to me but i wasnt satisfied with being robbed for no work so i brought it in and tried to settle up face to face, what a disaster! I was told lie after lie and talked to down to by scott thompson. After him walking away and turning his back saying we are done here.. I realized he doesnt give any sort of shit to how he treats people whether they are senior citizens, poor or wealthy people. People be AWARE that he is a thief, a liar and charges at least double what he should!!

In reply to the complaint by Mr. & Mrs. Ron & Linda K*******, On 09/19/2023, Thompson Mechanical Inc (TMI) received from Mr. & Mrs. Ron & Linda K*******, a signed work order to supply materials, iron pipe threader, transportation/hauling & labor by licensed, insured & experienced TMI pipe-fitters to install natural gas supply piping to their mobile home furnace from the gas meter. TMI is the Subcontractor for the General Contractor on all jobs we provide. Mr. Ron K******* was acting as the General Contractor on this jobsite as he did not hire a General. The original timeline for installation was pushed back multiple days by the General (Ron K*******) as the mobile home failed to be delivered (when told otherwise) as there were many delays by the company that General K******* hired to move the house. TMI did our best to rearrange our schedule multiple times by rescheduling other customers into the time slots that General K******* requested and then postponed with little to no notice. Unfortunately, it took time & labor for TMI to reschedule customers & labor to provide service. TMI’s (2) licensed, certified, insured & experienced gasfitters hooked up the gas fitting truck to the gas piping trailer, then loaded materials & traveled to the site on October 2nd at the direction of General K******* with the intention of completing the work order, as General K******* promised the jobsite was ready for us. However, the ground riser for the gas meter needed to be relocated as it was blocking the back door, which General K******* failed to notify TMI in advance of this huge problem. TMI spent time coordinating with the Municipal Utilities Gas Dept. and with General K******* for this work order as this jobsite was still not ready for us as promised it would be multiple times by General K*******. On Oct 12th, at the direction of TMI, the gas meter was finally installed onto the relocated riser by the Municipal Utilities Gas Dept. & the jobsite was finally ready for TMI. However, it was raining steadily on & off all day on the 12th & the 13th. TMI coordinated with General K******* to complete the work order the following Monday, Oct 16th, after the rain passed & the ground dried up a little bit. However on Oct 13th, General K******* contacted TMI and cancelled the work order saying “he found someone else to do the work”. General K******* was invoiced for (5) hours of labor at our regular rate of $110/hr = $550.00 for the time spent on this poorly organized job up until cancellation. General K******* was also charged a 25% restocking fee for materials that were ordered for this work order that were forwarded on from our vendor with the cost of shipping & handling ($250.00). General K*******’s total invoice came to $800.00 plus 2% tax = $816.00. General K******* made a down payment of $2,000.00 on 9/19/2023 when he signed the work order. TMI refunded $1184.00 with check #12531 back to General K******* on 10/25/2023. Unfortunately, General K******* does not understand that time is valuable, nor does he understand that licensed, certified, insured & experienced gas fitters are not cheap in the current economy. When attorneys are charging $300/hr, experienced tradesmen are going to be charging 1/3 to 1/2 of that. Auto mechanics charge $100-$150 per hour in Watertown, SD. Plumbers, Pipefitters, HVAC contractors are all charging $100-$150/hr. This is the world we live in and what things cost these days. Thompson Mechanical’s invoice ****** was more than reasonable. General K******* should not have acted as his own “General Contractor” on this job if he didn’t know how to do the job of General Contracting. This was a poorly organized jobsite, and unfortunately because of lack of planning & coordinating, there were many setbacks, none of which were at the fault of TMI, and all of which were the responsibility of the General. Thompson Mechanical’s invoice ****** stated the work ordered & performed : SERVICE PROVIDED AFTER MOBILE HOME WAS MOVED ONTO LOT 10/02/23: - MEASURED FOR NEW GAS PIPING & ORDERED GAS PIPING MATERIALS - COORDINATED W/ MUNICIPAL UTILITIES ON RELOCATION OF GAS METER & RISER LOCATION W/ 1-2 WEEK LEAD TIME - COORDINATED GAS PIPING WITH CUSTOMER TO BE PERFORMED AFTER GAS METER & RISER ARE RELOCATED AND NOT WHEN IT’S RAINING. - GAS DEPT WILL CONTACT US WHEN THEY ARE FINISHED RELOCATING GAS SUPPLY RISER & GAS METER IS INSTALLED. 10/12/23: - GAS DEPT RELOCATED GAS RISER & INSTALLED NEW GAS METER - COORDINATED WITH CUSTOMER TO INSTALL GAS PIPING ONCE IT QUITS RAINING AT NEXT TIME SLOT 10/13/23: - CUSTOMER CANCELLED FURTHER GAS PIPING WORK 10/20/23: - COORDINATED WITH CUSTOMER ON REFUND OF UN-APPLIED CREDIT BALANCE. - RETURNED GAS PIPING MATERIALS TO VENDOR W/ 25% RESTOCKING FEE

Told us we had to put a card on file and proceeded to charge as we went without providing a bill. Received our bill 5 days later to find we had fees charged for using a card when we were never able to provide a different form of payment. We knew the issue before he had arrived and informed him of it, and was told that wasn't our problem, it was something else, we allowed him to put that part in, then was informed that something else had gone wrong and so he installed a second part, still not touching what we knew to be the problem. He left after 2 days, and charging us $1900, and our furnace still wasn't working. We asked for a quote for new and was told they wouldn't do the furnace and AC separate but we couldn't afford to do both, also never provided a written quote. We ended up calling someone else and was quoted less than half and he was willing to do them separately. I encourage you to find someone else.

Caitlyn called on 10/16/2023 and stated that the cover on their roof jack had blown off, the furnace wasn’t heating and they needed it fixed. As a new customer, company policy requires payment in advance before any work can be done. Credit card was used as form of payment. She was told of the credit card fee as all customers are informed upfront as it cannot be reversed after it is charged to the card. Caitlyn expressed no concerns or requests regarding the payment method. We were unaware of any issues until we received notice of her review on BBB. On 10/17/2023, our tech arrived onsite. The cover of the roof jack was rusted out and damaged to the point that it couldn’t be repaired so the entire roof jack would need to be replaced. He inspected the furnace and found that the ignition sensor was faulty. After multiple calls to reach Caitlyn, we were finally able to reach her and let her know about all of the issues. She was told that the roof jack replacement would be approximately $1500. She was informed about the faulty ignition sensor and quoted the price for the replacement. She was also quoted $8,995 + tax to replace her HVAC equipment (which included furnace, AC, roof jack, thermostat, materials, labor & mileage). She declined both the equipment replacement and the roof jack replacement. She approved the ignition sensor replacement as she wanted the furnace to work after her dad replaces the roof jack in the near future. Our tech returned to the site with the new ignition sensor and replaced it. The furnace then worked for about 15-20 minutes and then shut off again due to a faulty gas valve that quit allowing gas to flow to the burner. Our tech again contacted Caitlyn and quoted her a replacement gas valve. She approved the gas valve replacement as she wanted the furnace to work after her dad replaces the roof jack in the near future. Our tech returned the next day with the gas valve. The OEM replacement gas valve was not exactly the same physical size as the old gas valve as the old style valve is obsolete and the new replacement is slightly different. During installation, our tech realized that the gas line would need to be retrofitted to allow for the new gas valve to align properly with the burner. He returned to the shop for the parts necessary to complete the gas line retrofit. The tech went back to the site and completed the gas valve replacement and the gas line retrofit. He tested the furnace and it will work after her dad replaces the roof jack as the furnace burner now fires & stays lit as it should with the roof jack disconnected. The written invoice was provided once the work was complete (as per our company policy) and Caitlyn had verbally approved all of the repairs to get her furnace repaired so it would work after her dad replaces the roof jack. Thompson Mechanical didn’t tell her that the roof jack “wasn’t an issue”. We recommended the replacement of the roof jack from the very beginning and she declined as she said her dad was an HVAC guy and he was going to replace the roof jack. We repaired her furnace so that it would function reliably once the roof jack gets replaced as Caitlyn requested.