Customer ReviewsforGearhumans

Do not trust this company, guaranteed Christmas delivery, now they say early January, I am not sure if I will receive anything as they won't respond to emails

I ordered a swimsuit and a "sweater." The swimsuit never arrived. The sweater arrived two weeks late and was not a "sweater" but a really cheap piece of polyester (not knitted material). Every time I called to complain I received a busy signal. Every email I sent received a canned response with a tracking number that did not work. When I took matters into my own hands and sent the sweater back, this disreputable business refused the package. DON'T ORDER FROM THIS COMPANY. IT'S PRODUCTS ARE MISREPRESENTED AND VERY LOW QUALITY AND THEY DON'T ACCEPT RETURNS.

I ordered two sweaters from them and somehow their website put me down for two of one of the sweaters. i didn't catch this at the time because i thought the 1 and the 2 next to the sweaters were item numbers, not number ordered. It was only when i received them in the mail that I realized i had accidentally ordered 2 of the same sweater. I left one of them unopened in the original packaging and reached out to customer support immediately. i was told they would accept no returns. I expressed very clearly how this was an ordering mistake made on their website and was still told no. the item still remains unopened in it's original packaging and i would more than like to return it for a refund but for some reason they aren't willing to do that. in addition to that. the quality of the sweaters isn't as advertized. it's just a cheap print on a solid white sweater, not actually sewn into the sweater.

I wish there was an option for 0 stars. The material of the sweatshirts is horrible. plasticky and non breathable. the packaging was also terrible. the seller is completely unreachable through 4 different contact methods. Complete money trap.

HORRIBLE - Deceptive practices I ordered on October 20th - paid express shipping It is November 2nd and NOTHING has shipped and they will not refund my money. DO NOT ORDER FROM THIS COMPANY

If I could give negative stars, I would give negative ten stars. I paid eighty dollars after shipping and handling for a hoodie. Well the hoodie looked beautiful in the pictures, but when it got here. It looked absolutely dreadful. I got the rpd resident evil hoodie with the raccoon police department logo on both arms. Well when it got here it wasnt even embroidered on the arms and front, like it clearly stated it would be. It was just printed. Well, the print is very blurry on the whole hoodie, and the things aren't in the places they should be. The elbow guards are on my forearms, the raccoon police department on the top where my bicep would be isn't a patch, rather printed and is very blurry. The rpd on the front was supposed to be embroidered is basically see through. The material of the hoodie is very cheap as well. The customer service told me a bunch of BS, and that basically it was my fault. that it says it wasn't supposed to be embroidered and through the pictures she asked me to send her about my issues said it wasn't blurry, and looked fine to her. I told them that it should've been embroidered on the front like it was said it would be, and that the raccoon police department badge on the arms weren't patched, and that it looked nothing like it did in the pictures on their website. She spewed off that I should've read the print. I said that I did, and it was supposed to be embroidered on the front and two patches on the arms were just printed on there and blurry. She offered me 10 percent off of my next purchase. I let her know she could keep the 10 percent off, and that I'd go to a place next time that makes quality products. 60 for that hoodie before shipping and handling, and it looks like it's worth 15 dollars tops. Very unsatisfied, and they did nothing to try and resolve it. Unless you want to add the ten percent off next purchase. I just wanted what I ordered, and got nothing to even close. Please do not shop with this company. The pictures on their website look beautiful, but nothing like what you get in person. Absolutely trash company. And I'm going to see about legal action if possible for false advertisement. I hope that they get shut down. So they can't rip anyone else off. I hope people read this, and think twice before using gearhumans. I'll be finding other places to leave this review as well so people DO OT GET DUPED

I ordered a hoodie as part of a costume for an event and paid for expedited shipping. The company never shipped the item, when I contacted them they told me it was "just shipped". I was sent a tracking number that did not work and then told no refunds. I was also told they do not agree to ship your package at any time, so the extra I paid for expedited shipping was pointless. The customer service reps were also terrible, they just sent me screen captures of their policies on their webpage, some even contradicting themselves. Do not order from this company, they are scammers.

I wish there was a option to give 0 stars. This company does not deserve one. They do not have a contact number and they do not tell you when the item is going to be shipped. I also sent an email requesting a refund and i didn't hear back from them for three days and they say they cant refund because item it was already shipped. Well they waited to respond to me till after the item was shipped and now i will not receive this item for Halloween and it is useless. This company is trash.