ComplaintsforFlying S Retrievers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Sent deposit for puppy in July 2022. According Shannon (owner) at Flying S Retrievers the litter of puppies we put a deposit down on was never born. That was supposed to be earlier Oct. From the time we put a deposit down through currently I have never received a return phone call after many attempts including voice mails. She texted me she would call a couple times never did. I was told via text she would return deposit ($***) via check mailed to address I provided her in a text 10/17/22. Last text from her was that she would mail check 'today', that was 10/18/22 The deposit has not arrived. I have texted her twice asking about it. The text shows read but she does not respond. The communicate from her as been terrible since her getting my money. it was great until she received my money.Business response
12/16/2022
Business Response /* (1000, 10, 2022/12/16) */ A refund check was issued and cashed 3 weeks ago. Thank you, Mark ****** Consumer Response /* (2000, 12, 2022/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did mail a check after I complained to BBB and BBB contacted them. I would not recommend anyone do business with this company. Their communication is terrible, they don't do what they say they will, and they are *****. They are very good coming up with excuses.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.