ComplaintsforSherwood Chapel & Memorial Gardens
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The interment of my son was February 21, 2023 at Sherwood Memorial Gardens. The plot and headstone was purchased years prior. My family and I have made calls to Sherwood for almost a year to inquire about the permanent headstone and why it has not been made and placed to date. We have been told there was an error on behalf of the previous staff member, delay in ordering, possible supply chain issues, not knowing the place in the que to start production, and the manager waiting on a return call from headstone company. My family member asked if they could possibly expedite the order, being that the error was their fault. The company has ceased to return any calls at this point. Great patience and understanding has been shown. I am disappointed and feel taken advantage of because I am a disabled senior. This has caused me more suffering. I’m asking that Sherwood provide the headstone by March 6, 2024 and no further excuses.Business response
02/29/2024
Business stated they just received complaint and will research and reach out to ********* as requested.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.