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ComplaintsforParagon Management Group
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our neighborhood is the ******************** in ********* **. We are paying *************** but they are not proving the service and we are paying them. Refusing to set up a meeting and giving the board members the run around.Business response
08/02/2023
This was all a misunderstanding. We had an employee recently leave our company and due to some miscommunication, we didn't have the right contacts in place to setup this meeting. This requested meeting was to be with the ***** of ********* and our notes showed no active ***** for a number of years. A meeting has been setup for this coming Monday evening with the client as requested.
To the issue of not providing service, that is really a stretch from the truth. Our company is tasked with full administration of their HOA and has been faithfully serving for almost 10 years. We manage all financial services plus maintaining all common grounds in addition to handling homeowner concerns, etc.
In summary, I would note a meeting has been set which was their only concern and was simply a misunderstanding.
Thank you!
*****************************, President
Paragon Management Group
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.