Customer ReviewsforSLE Equipment

Andy was super helpful and very understanding of my needs. I am rehabbing a 50 year old Peerless Gear differential and only need a few parts. Andy checked availability with the distributor to make sure I didn't waste a lot of time. Andy was polite and willing to help any way he could. Would definitely use this company in the future for other needs.

This is not good customer service. On February 15, 2024, I ordered some equipment from SLE Equipment in Antioch, TN. One of the pieces of equipment was a 7x16 black enclosed trailer. The sales representative told me it was damaged and the part had been ordered to repair it before sale. On February 25, 2024, I added the ******* 36BDE-BS17 36” Belt Drive E-Clutch Walk Behind mower 17.5 ****** * ******** engine to my order. I went to pick up my equipment on March 4, just as I had arranged with SLE Equipment. There was an issue with the walk behind mower. I waited there for close to 3 hours, before all of the equipment was loaded into the trailer. On March 12, 2024, the first time I went out to the trailer to start working with the equipment, I noticed rust below and in the hinges of the back door/ramp of the trailer. I went to test the walk behind mower and it would not go into reverse at all. I had to “manhandle” the commercial mower and force it to go into 1st gear. On March 18, 2024, I emailed the sales person again, after finding more rust on the tongue of the trailer. The only thing SLE offered is to send me some paint for the rust. You cannot just paint over rust. On March 19, 2024 I received a very generic email from a representative of ******* ************ ****, it simply said “Hi, Please see the attached instructions.” He sent me the instruction part of the manual that told me how to adjust the belts. I already downloaded this, figuring this was the problem (the drive belts being loose). The only thing I have been advised is to take the mower back to SLE. SLE said they would try to find someone closer to do the warranty work, but I have heard nothing back. I would have to make special arrangements, to travel to TN, spend more time and money on a mower and removing rust from the trailer. This is all brand new equipment with warranties.

Worst customer service I've ever seen. Have left multiple messages even with managers with no call backs. DO NOT BUY EVEN A STICKER FROM THEM

Don’t waste your time with these people . The only reason I put 1 star is because they didn’t have zero stars. They don’t care anything about you after the sell. The service department is terrible. They now subcontract out the service work. If you buy from these people find a different company to do your service work or you will spend unnecessary money with no results.

I sent an email on Saturday morning to see if a chainsaw was in stock. They responded within an hour that it was, so I immediately ordered it. Received it Tuesday afternoon. Also saved a $100 with their coupon code. Great service!

Great Customer Service!!! My Rep was Andy at SLE. He helped me with selecting a Suspension Seat for my ********* Zero Turn Mower. We confirmed the bolt patterns and confirmed the condition of the last unit in stock. Andy is what customer service is all about for a 5 star company.

The most misleading company I have ever dealt with. DO NOT. DO NOT ever give the your credit card unless you have a signed contract. The only gave them one star is because there wasn't a quarter star available. Stay away

Don’t waste your time. They don’t care about their customers after the sale. Purchased a mower in August 23, 2023. First time mowing noticed the control handles were very stiff and hard to control. Called the company and was disconnected three times and put on hold for 30 minutes. I drove 30 miles to return the mower and was told because I tried to mow a 10 foot section of grass, they would not issue a refund. Be careful and buy somewhere else.

Impossible to tell what is going on with SLE. Seems like they don't care about their customers. My orders are months behind with little to no information on what is happening. I don't like being charged for parts and then waiting months for delivery. This is retail. No one should be charged until the item ships.

Bought a lawnmower rim for my grandmother and was told it was going to be a 6 month waiting period. It would have been December at that point. Ridiculous right? But I can somehow understand how that may be possible but I asked to cancel the order and never received a refund after chatting with customer service rep and was actually charged again, randomly for the same amount after. Nobody will now return my phone calls or emails.