Customer ReviewsforFreeland Chevrolet, LLC

I brought my 2016 Chevy Malibu in to the freeland dealership today 4/3/2024 due to my check engine light coming on and a reduce speed that has occurred before on my dash.Matthew G*********** was the service advisor who assisted car..Matthew G****** advised they would have to run a diagnostic test which is a waste of money because it never comes back right and i always end up back with other issues that should have been caught at the last service . I get a call from Matthew G****** stating i need a new engine my water pump is leaking the front axles is leaking all of this for a engine light and a sensor . Matthew stated i didn't have any oil in my vehicle which was a complete lie i have my chevy app that showed me 15% of oil life .When i start asking questions Matthew could not answer any of my questions and concerns. All Matthew could suggest is for me to either trade the my car for a new one or pay the 11,366.37 he quoted me .My car never leaked any fluids while in my possession so i decided to just come back up to the dealership and speak with Matthew in person because nothing was making sense. Matthew lied and told me that the dealership stop giving loner car's back in 2020 due to covid. Which was yet another lie i have had two loner cars back in October and November and i kept the invoice for both times for my records .I told Matthew put my car back together because Ill be to the dealership shortly.When i arrived back to the dealership they pulled my car out after i went in and paid for the pointless diagnostic. I came out and popped the hood before leaving because you can't trust these people of my Chevy Malibu and discovered a very sloppy job the tech left the cover off that could have fell into my engine and caused a issue . A service advisor approached me asking was everything okay. I told her no look at how sloppy of a job the tech did . My car was dismantled and Matthew lied and said my car took 6 quarts of oil when it’s a 4 cylinder engine.

I have been a customer for years and GM retiree, but every since my son purchased his 2021 trailblazer, we have had nothing but problems with them. He purchased a little piece for his light and they said they could put it on. Picked up the car with the front fender panel sticking out and a gap between the piece they put in and the light. They claim we brought the car in that way. .In the first place, they should have told us they do not have a body shop. So why are you replacing parts on a car. I have been a customer for years but not anymore. You can have the money you had us pay.