Business ProfileforHyundai of Hickory Hollow

Hello, I am a 2016 Subaru CrossTrek owner in Nashville. I usually go to Subaru (Broadway Dealership) to do my oil changes etc. Last week I went there to get an oil change and was told that my “engine filter” needed replacing. I asked what an engine filter was and was told that it was a filter that “kept the engine from dirt and damage.” They showed me a price of $50 and, not knowing what an “engine filter” really was, I said, “Ok lets just get it done.” When they later showed me the bill, they had charged me an additional $30 for instillation. When I inquired about this, they explained that they had to “disassemble the "engine box” to install it. I reluctantly paid the price, having “agreed” to have the “engine filter” installed. I later realized they charged me $50 for a 15 dollar AIR FILTER - they didn’t mention that they were going to charge me an installation fee - and finally, the “engine disassembly” was actually a 10-second-unfasten-two-clips-and put in-a-new-filter job. Essentially, I paid $80 for a 15 dollar filter that I could have put in in two minutes. I’m not so much about the money as about the dishonesty - about being “played.”. First, using the words, “engine filter” instead of “air filter” was dishonesty in the worst form - using a bit of truth to disguise the real truth. Second, not mentioning that they were going to charge an installation fee up front was equally “dishonest.” Third saying that they had to “disassemble the engine box” in order to put it in was - again, essentially lying. IN the end Subaru has lost my trust - all for $80. Your mechanics are likely on some type of financial incentive plan It’s not my place to set company policy, but I just thought that you should know how your policies set by leadership, have affected me. In essence, it’s not your mechanics fault, it’s the leadership’s policies that "nudge" employees towards dishonesty. There was no “love makes a Subaru” on this incident. Vince Subaru Cross Trek 2016