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Find a Location

Brian Elder Roofing has 1 locations, listed below.

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    Business ProfileforBrian Elder Roofing

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.91/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2015

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    PO Box 64, Arlington, TN 38002-0064
    BBB File Opened:
    10/15/2010
    Years in Business:
    13
    Business Started:
    8/1/2010
    Accredited Since:
    4/1/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Number of Employees:
    5
    Alternate Business Name
    • TN Home Improvers, Inc.
    Contact Information

    Principal

    • Mr. Brian Groves, President

    Customer Contact

    • Mr. Brian Groves, President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/30/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    In May/June of 2020, Brian Elder Roofing put a new roof on my home. The whole process was an absolute disaster. The reason I am writing this now, over a year after the install, is that we are still experiencing issues from the installation. There were many issues throughout the process, but I want to focus on the one we still have issues with today. The main issue was that while the contract did mention Brian Elder is not responsible for debris in the attic as a result of the install, what I experienced was far beyond negligent. Our attic is absolutely covered in wood and debris, breaking items in our attic. The company didn't even offer to clean up our attic to make us happy. The biggest issue is that wood particles continue to somehow get in our AC/Heater units in the motor unit and I have to sometimes open up the unit to blow them out so our systems can work again. At the very least, bring over a commercial vacuum and get this wood out of our attic and clean it up.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bruce M

    5 stars

    06/06/2024

    Like most people, Im generally too busy to write a review. Which is sad as I do read them when Im buying something. Such is the case when I had my roof done in September 2017. We got multiple bids and chose Brian Elder it was a very pleasant experience then and we were very happy with our roof then and still are today. They did a great job and cleaned up very well. Fast forward to June 2024, almost 7 years later. We sold our house, and 2 of the 4 issues the housing inspector found had to do with our roof. It wasnt even a major issue - 2 vented pipes were too close to the decking board and needed to be centered - certainly nothing obvious nor something wed ever noticed. I called Brian Elder Roofing on Monday a little before 4 in the afternoon and explained my situation. Literally within 5 minutes, I had a call back. ***** told me that he would look into getting someone out to fix my issue. ***** called me back around 5:30 and told me that ***** was working to get somebody out after 12 the next day (Tuesday) to fix my issue. Sure enough, after noon the next day, I got a call that their guy was finishing up a job and that he would be out shortly. Before 1:30, my doorbell rang. It took the guy about an hour to fix my issue.and it wasnt cool outside either. It took about an hour to complete. All in it took less than 24 hours from when I contacted them for the issue to be resolved. Why did it happen in the first place? Maybe they were training someone new, maybe they got in a hurry, or maybe they were just human. It certainly wasnt a major issue nor did it leak. I was very impressed that almost 7 years after Brian Elder Roofing was still standing behind their work. I had to ask for this link so I could leave a review- Brian Elder did not ask me. I highly recommend choosing B.E.R. to replace your roof.

    Brian Elder Roofing Response

    06/14/2024

    Thank you for all the stars!! We strive for excellence in roofing the Midsouth. For the past ************************************************************************************************************* us!!

    Local BBB

    BBB of the Mid-South

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