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Complaint Details
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Initial Complaint
04/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband financed an f150 a month ago from this place. He didnt even drive it 208 miles and the motor locked up. Well when it first happened ***** wanted to help get it back on the road because he said it was bad business to do this to someone. So my husband had an estimate drawn up but then he changed his mind.He wanted the truck back so basically he could price the truck for a lot more. This was heart breaking because we loved the truck. He told my husband the warrant was not going to cover it because of some waiting period. Well he called the warranty company and found out that was not the case. We were scammed.So then he offered us our down payment back and we were going to do that but wanted an email stating this so we were not stuck in the loan and that we would get our money back instead of being scammed.We never got a response and ignored the rest of our messages. Even the credit company acceptance credit refused to answer us. All we wanted was like a receipt so we didnt get screwed but this place needs to reported and looked into.Business response
04/12/2023
The truck was inspected before purchase and we took care of the minor repairs at that time. He purchased the truck on 03/03/2023 and on Tuesday, March 7th he called and stated the truck had locked up. We didnt know if the warranty would cover this repair due to just purchasing the truck and if they would deem it a pre-existing problem. We told ***** we would help him with the repairs on the vehicle by putting a motor in free of labor charges or he could return the truck back to us and get his down payment back in full. He didnt want to give the truck back he wanted to keep it. Last contact we had with *************** texted CAC rep ***** and wanted his money back in cash and a email and would not answer any phone calls from us. The date of last contact was with ***** was on Friday, March 17th.
Sincerely,
*******************
Arlington Motors
11995 Hwy 70
Arlington, TN 38002
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.