ComplaintsforAirmark Services, LLC
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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We moved into our home in 2020 and this company replaced our windows. I've called multiple times. There were pieces hanging off the windows and caulk smudged in may areas (please see photos). I waited for almost a year until someone came to "clean up their work". There was a lack of communication as to when they would come and our security informed us that someone was on our property. I'm very disappointed.Business response
01/31/2022
Business Response /* (1000, 5, 2021/10/14) */ When property was purchased customer continually tried to have windows replaced that were not agreed upon between buyer's & seller's agents. Then there were complaints about excess silicone, that was removed on 7/16/21 for sellers & they paid for repairs. Buyers complaints were addressed & completed. Consumer Response /* (3000, 7, 2021/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Initially when we had our windows replaced the wrong window was replaced. This is not my current argument, but current argument is the poor quality of work. The pictures below are after the work done on 7/26/2021. The excess silicone was not removed and there are areas were the plastic was cracked once again please see the picture. Business Response /* (4000, 14, 2021/12/08) */ We will be happy to come & remove any excess silicon & replace any plastic trim around windows that is deteriorated. Business Response /* (4000, 20, 2022/01/18) */ We will be glad to come & clean off silicon during business hours that are convenient to customer. We attempt to satisfy all customers.
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Contact Information
Business hours
Today,8:00 AM - 5:30 PM
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 8:00 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.