ComplaintsforWolfchase Honda

• Initial Complaint

  11/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sales Representative ***** told me that the Tahoe I was approved for was mine and ready to be picked up. When I went to pick up the keys after signing all proper documentation, he said the headlight needed to be replaced. At the same time his manager was telling me that he was selling the same vehicle to another customer. ***** told me that he would deliver the Tahoe the next day. The next day came and I got a call saying that he sold it to someone else. I made multiple hour long trips and was told the Tahoe was mine. Just bad business.

  

  Business response

  12/01/2023

  The customer,  **************** came in on a Saturday. The dealership had two customers at the same time on the same vehicle. We submitted this customer, and she was declined through all sources we attempted. The second customer had $3700 down payment and was approved due to his job time and money down-payment.Both customers at the time left and the second customer came back and purchased the vehicle.

  
  The customer in question went to our website and was referred to the CarNow portal and went through the CarNow process. ****** uses what is referred to as a soft pull credit scoring system where the customers actual credit report is not pulled thus effecting the customers credit score. This is referred to as a hard pull in the industry. A soft pull is just an estimate and any information given by the customer is not submitted to a lender for an actual offer to finance. The information given by CarNow is based on what the customer enters, score, down-payment, term, etc. The CarNow website also has a disclaimer that the estimated monthly payment was based on a particular rate, term and down-payment to well qualified buyers of which she was not and subject to financial approval and also all vehicles were subject to prior sale.
  As to being told the vehicle needed a new headlight it did and when the customer came back based on the CarNow information, the headlight was being replaced but the vehicle was at that time being purchased by the second buyer who was in the finance office completing the process.

  
  At no time did the customer have a legitimate finance approval nor had they left a deposit to hold the vehicle. No one in management had told the customer that she was approved by a lender to purchase nor did anyone in management tell them they were approved, and we would hold the vehicle for them.

  Wolfchase Honda is sorry for any misunderstanding, but Wolfchase Honda and its management feel they did nothing wrong or convey to the customer they were approved and that the vehicle was theirs.

   

  ************************;

  Finance Director

• Initial Complaint

  04/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for a financing application to purchase a chosen vehicle offered by WolfChase ****** Located at *********************************** @ ******** in Barlette *********: I waited for a long time almost a week; to receive any response from the finance represented via the internet sales marketing representative: a post down payment offer was made and accepted prior to them running credit reports and etc. after a week not hearing any response after having to contact them multiple times: I received and electronic communication from the internet sales representative on April 15th, 2022 that the finance department was selling a $25,000 down payment which sounded like a scam. And now I feel as a post consumer "customer" I have been exploited through my personal and private information with a deceitive business practice.

  Customer response

  04/16/2022

  See Attachment/File: Gmail Finance Application _ 2021 ****** Titan Customer_ ***************************** *******.pdf

  

  Business response

  05/04/2022

  Contact Name and Title: *******************************
  Contact Phone: ************
  Contact Email: **********************************
  As stated, this customer did apply for financing on her chosen vehicle recently at Wolfchase ******* As with any customer, a retail order, pending credit approval, is arrived at prior to submitting their information to various banks and lenders for consideration of financing approval or denial. Depending on a consumer's credit history and ratings, it is not unusual for it to take a week, or even longer, to receive an approval from a lender, which may include stipulations for approval such as a stated down payment required to reach the maximum amount of loan approval to the consumer from the financial institution. Wolfchase ****** does not decide on who gets approved by a lender and how much a consumer needs to put down on a vehicle to qualify for the approval, that is specified by the pending lender. The information passed along to this customer requesting the stated down payment needed for approval was passed along to her on behalf of the lender, as a stipulation for loan approval. While we understand her frustration and are empathetic to her situation, we have no control over stipulations requested by lenders. We don't like any consumer leaving our dealership feeling like we didn't do everything we could to get them in their chosen vehicle, as it is our desire to sell a vehicle to a consumer just as much as the consumer wishes to purchase one.

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