ComplaintsforDTS Towing & Road Service
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Complaint Details
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Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
01/04/2024 i paid to get my trucked out of towyard and thay picked it up with a forklift and damaged drive shaft and put hole in oil pan and dented sidestep.. please pay for damagesBusiness response
03/08/2024
What is the *** number for vehicle?Customer response
03/08/2024
My VIN number is 1c6rr 7mt6 e s ******Customer response
03/11/2024
Complaint: 21331090
My VIN number is 1c6rr 7mt6 e s 142138
Sincerely,
***********************Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 12, 2023, my previous employer Regional One Health called DTS Towing to tow my 2021 ****** Altima from a patient parking lot located at ******************************************************************** As a result of my car being towed, it was also damaged by the towing truck. I have lower frame damage to my car which is consistent with a tow truck attaching their equipment to my car.My vehicle has no previous damage to it as it was just purchased last year.When I noticed my car was damaged, I contacted the business the next morning, and was told I needed to send an email with photos. I did so on September 14, and since then, my calls went unanswered until October 19. I finally was able to speak to ****** who refused to provide her last name. She states they didnt do the damage and to file it on my insurance or call the police.She refused to allow me to view photos that were taken before and after.Im assuming this is because she knows the damage was caused by the towing.This damage is unacceptable and will cost thousands of dollars to repair.I want to be fully reimbursed for the damage, and the suffering this has caused me.Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The ******* ***************** utilized this company to tow my car and they clearly used a forklift to move my vehicle. They damaged the frame and completely severed my front passenger wheel axle causing expensive damage to my car. My car is not operable at this moment due to the wheel axle and the front bumper and frame are falling off as well. This is very unprofessional towing and nobody should have to deal with they way they mistreat your vehicle. We are charged for them towing your car and then they demolish it while it is in their possession. They are notorious for doing this if you look at their personal reviews online. Memphis ***************** should stop using them and I will make sure that I reach out to my connections on that issue as well. Nobody should have to go through this.Initial Complaint
08/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car was towed to the 633 East St. lot on July 18th and I picked it up on July 31st and when ai got to the lot I noticed that my car had been tampered with and were missing parts I told the guy on the lot this and he told me that they have break ins a lot and that when cars are on there lot a certain amount of days that this would happen. Being that my car wasnt drivable it had to be towed when it was dropped off I asked the tower if he could move it closer to the curve he told me no because he had already dropped it off his truck and if he did anything eke itll be extra money I told him I couldnt pay more and asked him to please just move it closer to the curve he called me a racial slur and got back in his truck and pulled off. This company is very disrespectful and im trying to seek reimbursement regards my missing parts.Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was in a 3 car accident on Dec 9th. The *** advised me that my car was not safe to drive. They contacted a Towing Company. DTS Towing, ************************. The accident was not my fault and ticket given to one of the other drivers. 3 cars involved. State Farm, ************************* office called about getting the car, but was told that I would have to drive down to the Towing company DTS and sign a release for them to have the car moved to ********************* Auto shop. I drove down to DTS and they would not allow me to see my car or go on the lot, but was forced to sign a release to have it forwarded to State Farm or the car would not be moved. I did such and days later ********************* contacted me and said, Hey was this car wrecked on both sides? I told ******** at ********************* it was not.... He said he noticed how well the car was kept and only noticed that the accident stated on the passenger side and said he noted when it arrived to him, via DTS Towing, that there was some damage that looked very current. I drove over to look and made contact to State Farm and they reached out to the owner ************************* and he sent back a copy of the release stating that they were not responsible and I have called twice with no return call. I spoke to State Farm and they have flagged this company as they do not want to do business with them - However, You don't have a choice when the ******* Police make the call for Tow. My car is being repaired and the estimated damages is $1800.00Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 08/04/2022 My car was towed from downtown ******* river front . I have a 2009 ******* Sonata . This is a brand new car that had no issues at all as far as driving. I was admitted into the hospital on 08/04/2022 also and I was released on 08/10/2022 . When I went to pick my car up I noticed it was not driving the same my left side drivers side control arm and **** is messed up and as I mentioned before nothing at all was wrong with the carInitial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
JULY-11-2022, DTS TOWING, TOWED OUR SUV TAHOE FROM 3RD STREET, TO THEIR LOT, WE WERE TOLD THE *** WOULD BE $125.00 PLUS$40.00 A DAY UNTIL WE PICKED UP THE **** ON JULY-12-2022 WE PICKED UP THE **** BUT WE HAD TO PAY $285.00, WE ASKED THE CLERK WHAT WERE ADDITIONAL *** WAS FOR, SHE REFUSED TO TELL ** AND SHE WOULDN'T GIVE ** A RECEIPT. I HAVE TALKED WITH A CLERK NAME *****************, VERY NICE AND POLITE, JULY-15. JULY-18, JULY 19,& JULY-20, SHE TOLD ME SOMETHING DIFFERENT EVERY TIME I TALKED WITH HER WHY SHE DIDN'T SEND ME AN EMAIL WITH THE RECEIPT. ON JULY 21, I CALLED SEVERAL TIMES, SHE PUT ME ON HOLD AND NEVER RETURNED TO THE CALL, I CALL SEVERAL MORE TIMES AND MY CALLS WENT STRAIGHT TO VOICE MAIL. WE NEED OUR RECEIPT TO FILE WITH OUR INSURANCE COMPANY AND I TOLD HER THAT. MADE PAYMENT AT LOCATION *******************************************************, PICKED UP SUV AT ************************************************************ (*******)
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.