Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mold Tox, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMold Tox, LLC

    Mold Removal
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/15/2008

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Mold Tox, LLC offers Mold Removal, Floor Repairs, and Waterproofing

    Business Details

    Location of This Business
    1510 Highway 25 E, Bean Station, TN 37708-5208
    BBB File Opened:
    9/15/2008
    Years in Business:
    20
    Business Started:
    3/1/2004
    Business Started Locally:
    3/1/2004
    Accredited Since:
    9/15/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 6108 for this business, issued by Contractors Licensing Board

    These agencies may include:

    Contractors Licensing Board

    500 James Robertson Parkway, #110

    Nashville TN 37243

    (800) 544-7693

    http://verify.tn.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Mold Tox Testing & Remediation, LLC
    Business Management
    • Mr. Mark Ervin, Sr. Sr., Owner/Manager
    • Mr. Mark Ervin, Jr. Jr., Co-Owner
    Contact Information

    Principal

    • Mr. Mark Ervin, Sr. Sr., Owner/Manager

    Customer Contact

    • Mr. Mark Ervin, Sr. Sr., Owner/Manager
    • Mr. Mark Ervin, Jr. Jr., Co-Owner
    Additional Contact Information

    Fax Numbers

    • (865) 993-0910
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: House flooded? Have mold? Follow these tips

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/18/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I entered a contract with , Moldtox on March 27th, 2022. The contract was for waterproofing services which involved excavation down to footers, vapor barrier & repair to existing bulkhead/exterior entrance to basement. I was given a completion date of 2.1/2 weeks. I was told by that he had 6 employees I only saw 2, and eventually he was down to one, his son. I was quoted 9K . I paid 3K down via wire transfer from Planters Bank. After a month of delays, unrelated to weather, I informed that I wanted to cancel the job, as of April 1st, NO work had been started on my basement. agreed to cancel the waterproofing job, (in writing) but refused to refund my deposit of 3K. After going back & forth, he refunded 1K but refused to refund 2K remaining, instead reallocated my money (I was NOT given a choice) to a seperate remodeling job (for which he was paid $1500 to start, remainder of $1500 UPON COMPLETION per our seperate contact. Again, deadline was missed, extended for weeks as his 1 employee was working average of 5 hrs week. Terrible work ethic, constant excuses. They ruined my tile job. Electrical was never completed. Materials (electrical) & wasted (tile /lumber). Job dragged on for 8 weeks... To date, Daniel collected $4500: $3000 Deposit for waterproofing job that he NEVER STARTED/agreed to terminate $1500 for Remodel job that was only 1/3 completed, tile job so shabby that it's going to have to be demolished & completely redone. I have proof of all of this in writing, pics & texts messages. I reached out to (owner) as well & have not received a response. blocked me on FB & refuses to respond to calls/texts.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Candy G

    1 star

    05/07/2023

    This company was hired for mold removal. They destroyed my carpet by dropping ceiling paint on it and rolling around scaffolding without any plastic down. They were to cover my fireplace but they didn't so stain from the ceiling beams dropped all over my stone hearth, sheet rock finishing extremely poor, nails are backing out and they caulked along wooden beams where I told them I did not want that done. All the mold is back on my ceiling. My husband walked in and saw one worker about 300 lbs standing in the middle of my bed on an antique quilt with his work boots on vacuuming out the duct over the bed. They used our shop vac and bags, my husbands tools and drank his beer. The job was to be a week long and it lasted over a month. It was coming up on Thanksgiving and I needed them out of my house. I had to go take off work and go to the office to talk to the main man over the place who first came to our house to give the quote. We never saw him any through out the entire job only his son. He ensured things would be better but they were only worst and are still bad to this day. I would not recommend this company, not even to someone's doghouse. They are not professional and does not do quality work. I have pictures of everything to back all this up.

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.