Business ProfileforRapid Response Plumbing, Heating & Cooling

I had the misfortune of dealing with Jack and Rapid Response several times over the last year or so. They were hired by the former owner's of the house we purchased to inspect and service the HVAC systems before we bought the house. The quality (or lack thereof) of the work notwithstanding, we discovered that dealing with Jack and Rapid Response as very unpleasant. I'm sure the former owner's just searched for the cheapest and quickest minimally competent service company to check the box on our repair request, and to Jack's credit, he did inform them that the units were in need of a full replacement. This was not communicated to us, and once we discovered this, I reached out to Jack immediately. The first conversation I had with Jack went well enough. He immediately threw the old owner's under the bus and verbally agreed to give us the information we needed. After that, he stopped answering phone calls and emails for about a month. Once we were finally able to get in touch with him again, he agreed to sign and notarize an affidavit acknowledging what had happened. It took another month to finally get back in touch with him. At this point he even agreed to testify in court on our behalf if we waited until later in the year when the temperatures would begin to cool down. So we pushed back our lawsuit to suit his schedule, and once again he ghosted us. He stopped responding to phone calls and emails, and we eventually had to subpoena him to ensure he would show up to court like he had agreed to. Once the court date arrived, he was there. My wife went out of her way to speak to Jack and thank him for coming, and he was rude and dismissive. This review is not a reflection of the quality of work that Rapid Response performs (although when we hired our own HVAC company, there were some discrepancies in the work that had supposedly already been done). This is a review on how difficult they are to deal with and how unresponsive they are.