Business ProfileforBrookdale Senior Living - Headquarters

I've had lots of issues with the staff's lack of care for my dad over the last 2.5 years. My dad had a hearing aid that Brookdale was suppose to give him every morning & charge every night. I hadn’t seen them since January 2024, and it did not register on his companion phone app since November 2023. It appears that Brookdale did not provide my dad's hearing aid on a daily basis & it was lost for several months. At best the hearing aid was lost on July 30 (the day of a doctor's appointment), but no one at Brookdale realized this until August 7, over a week later, and only because I specifically asked for it. In addition, I took pictures of his closet & laundry, and each time he has mostly dirty laundry. I actually had to ask someone to take his laundry once because he no clothes. Most of his clothes have gone missing & the majority of the clothes in his room are not his (some are women’s clothing). I’ve mentioned this several times and was told that it would be addressed. Nothing has changed. I’ve also complained before about his missing personal hygiene items & that the bathrooms are always dirty (the floors are incredibly sticky). Not once over the last 2.5 years have I been there has the floors been clean. I’ve mentioned this in emails (with photos) twice & it has never been addressed. I’ll also note that the Primary Care doctor that Brookdale insisted my dad use is also an issue. He told me that my dad’s urine screen had multiple bacteria flora so he could have cancer. I asked if he was sure & he said that it could also just be an infection, so he gave my dad antibiotics. I asked what I should do and he said nothing because my dad wouldn’t qualify for chemo anyway so why bother. That was particularly traumatic. My dad is paying over $100,000 a year to stay at Brookdale. As of the end of March 31, 2024, Brookdale reported annual revenue of $3,045,000,000. It’s shameful that Brookdale makes this much money off its residents while providing insufficient care.

We take your comments seriously and our Health and Wellness Director has reached out to further discuss.