ComplaintsforProfessional Account Services, Inc.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Surgery in 2020, not filed properly by *************** Shied. During appeal process, the bill went to Professional Account Services. Professional Account Services then stated they could not 'find' my account details that I needed to further push for the appeal, as the hospital stated everything was with Professional Account Services and to contact them. Now, February 2023, BCBS contacted Professional Account Services to make them understand I won the appeal, the hospital was paid, I do not owe any money, and the litigator at Prof **** ******************** stated he would work on this, and gave BCBS rep the number for me to contact him, although he stated HE would call Me(all I know is his name is ******). The number given, does not work ************. The creditor put a lien on my home without ever notifying me of any action, as I was told things would halt while the bill claim was in appeal. I was told this by a DIFFERENT rep at Professional Account Services, and I never heard anything else from them, until I wanted to sell my home and discovered the lien. No numbers listed for Professional Account Services work!

  Business response

  02/07/2024

  We have spoken to ****** at BCBS, and they have confirmed the appeal has been completed. There is a remaining balance so please contact *************************** at ************ for the balance and any further questions. 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is contracted to monitor bill payments made to ************* . My payments are being paid on time, yet I keep getting false demand full payment letters . I called this business only to be told to ignore the letters . This could present a problem to others making payments.

• Initial Complaint

  04/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 4/3/2023, this service contacted me about a bill owed. After validating with my insurance provider that no services were billed by said vendor, I reported this to the service who proceeded to get hostile with me and start instructing me on the things I needed to do. I contacted a supervisor who got equally hostile and refused to take any responsibility for due diligence in their part. Will be reporting to attorney generals office for fraud.

  Business response

  04/11/2023

  This complaint has been investigated, and we hope this explanation will help resolve any issue. The account in question is for ************************* from Trinity *** First. ********** ******* did pay and do their contractual adjustment, and the amount is confirmed and accurate. This is not a fraudulent bill, and if there are any further questions, please call our *************************** at ************. 

• Initial Complaint

  08/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  @ 7/25 ... received a call that I had a debt for ******** (semi legit, I missed the ******** bill) ... After discussing the amount with the gentleman I asked had my insurance been billed correctly because this was supposed to be covered under yearly physicals. They didn't know. Directed me back to ******** ... incorrect contact name and number. Gave them (********) my insurance for the 3rd time. (Office, online and over the phone). Was told I would receive an updated bill. Never received one from ******** or PASI 8/26 ... PASI called. Lady did not have my information ready. I told her when you have my information call me back. (Was I rude yes but this is the same as robo calls. she should have been ready. Do not call a person if you dont know what you are supposed to be discussing. Check the recording she said "I will have to pull it up.") 8/28 ... I researched ********'s online and see where they have received payments from my ins and sent payments to PASI. I log on to PASI's sight and pay the amended bill @ $55. 8/29 ... Receive a new call from PASI. New lady states the lady Friday did have my information. Wouldn't listen when I tried to tell her listen to the recording where the first lady said "I will have to pull it up". Tried asking her do you not see where I paid y'all over the weekend. Lady 2 responds "Since you wont let me talk im ending this call". Tried calling back. Was told they would transfer me to a manager. After several minutes of being on hold I gave up. I have now lodged a complaint with my State AG's office and here. Don't let the BBB A+ fool you. They mark issues resolved even though these companies will continue harassing people trying to claim you owe them more than you really do. Do your research when paying bills. They will not update their systems until after you make them.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/08/29) */ We apologize for any inconvenience you had regarding your ******* *** ***** bill. Unfortunately, ******* *** ***** is one of the facilities we collect for that we do not have access to their system, notes, payments, etc. We can only go by what is posted to our system at the time. Though you did pay over the weekend, and that bill for $54.46 is a zero balance now, the payment is not remitted to us at the exact moment of payment. It is now showing as a zero balance as the payment was remitted to us. You stated you hung up when trying to be transferred to a manager, and we are sorry that process does take some time at times which is what happened in this instance. If you have any further questions or concerns, please contact our Customer Service Department at ************. Consumer Response /* (3000, 7, 2022/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do NOT "accept" the business' response. The BBB will most likely close the case but this is a political ** response. " the payment is not remitted to us at the exact moment of payment. " Your rep never made an attempt to check my record. She just started calling me right off the bat. Used the previous contacts notes by trying to say "she did have your records". Which tells me she was able to read notes but she didnt have MY account information. Started the call with an attack then acted offended when I attacked back This Would ALMOST be an acceptable excuse had I made the payment 5 minutes before they called. But I paid on Saturday before they called me first thing Monday morning. (My original notes have the wrong date (off by one). Your system should have shown a pending transaction with the CC company for the corrected amount. I have an Authorization Code (tracking number) this should literally have been the last or next to last line on my account. No one bothered to look to see that ******** had sent in the corrected amounts from the INS or they would have been able to answer my questions when they tried calling me Friday and again Monday. Instead THEY "DID NOT HAVE MY INFORMATION READY." They were trying to scare me in the hopes I would panic and pay the original $500. This company does not try debt collecting. They attempt strong arm fear tactic bullying. Lame excuse to say they didn't bother to check that the bill had been paid. I even tried telling the lady to look and she would see before she decided to "end the call". Case may be closed in the eyes of the BBB but this is NOT an A+ company. They will simply keep calling on a daily basis harassing people. If you have to deal with these people look up how you go about telling them to stop contacting you. Keep track of every letter/call/text etc. They are ripe for a harassment lawsuit. Fair Debt Collection Practices Act - Know Your Rights Debt collectors may not harass, oppress or abuse debtors or any third parties they contact. 805.a.(1) "a debt collector may not communicate with a consumer in connection with the collection of any debt --" at any unusual time or place or a time or place known or which should be known to be inconvenient to the consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that the convenient time for communicating with a consumer is after 8 o'clock antemeridian and before 9 o'clock postmeridian, local time at the consumer's location; (I.E> 8/9a-4/5pm ... NORMAL WORKING HOURS) Yet the second call came in at 2:30 pm) The 3rd call came in at 8:30 AM ... you know when a lot of people will either be driving to work or already at work. After I had already communicated to them (both PASI and ***first) THAT I WORK NORMAL HOURS and to send me a corrected bill after they (PASI/***first) had billed the correct insurance company. And yes I know section 1 covers the hours. But I had already mentioned to the first caller in July that I was "AT WORK" If you have even the slightest idea that you may not owe the supposed debt or suspect the amount to be wrong ... LAWYER UP. And write them a letter stating "DO NOT CONTACT ME OVER THE PHONE. ONLY CERTIFIED LETTERS" ... Send yours certified too. Over 25% of BBB complaints are against DEBT COLLECTORS. Just know they are going to try and rush you in to bad decisions with fear style tactics. Fight back. Most importantly pay your bills. Contact your creditors ahead of time to make plans.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I setup an automatic payment with Professional Account Services. They kept taking money out of my account even after the bill was paid in full. When I called them, they said I would receive the over paid amount. It has been months and I don't have any of my money back.

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/08/09) */ Two payments of $99.18 made on 5-6-2022 and 6-8-2022 were refunded 7 days after those payment dates per our records. If these refunds were never received, please contact our Customer Service Department at ************, and we will be happy to assist you in any way we can.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sent to this collection company after a hospital stay. The invoices this collection company mails out have phone numbers that do not work. The phone number listed on the invoice is ************. When the collection agency called me, we agreed on a lower payment amount if I made a full payment that day. I paid my debt in full to this collection agency in March, but now they are sending me statements again and threatening to contact my employer. I have a bank payment that clearly shows I made a payment to this company. The account number is ********.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/04/28) */ The settlement in full for $1113.19 that the consumer paid was for 5 accounts with a PASI account number ******** being the main account, and they have all had a zero balance since that was paid on 3-17-22. However, the consumer also has a separate account that was not tied with those other 5 with a PASI account number of ******** with a balance of $1856.46 that is still active and due. It appears from notes from yesterday, 4-27-22, that the consumer has been in touch with our Customer Service Department and been advised of this. If anything further is needed, please call our Customer Service at ************.

• Initial Complaint

  04/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  While doing my 2021 Taxes this weekend, I found a $126.54 ACH Withdrawal out of my business checking account from Prof Acct Services - ********** on April 15,2021. I do not remember doing business with anyone for these services. Can you help me look into it.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/04/12) */ The $126.54 was paid on X-XX-XXXX via ACH for a ********* ******* Center bill to PASI who then passed ** along to ********* to clear account number XXXXXXX. If you need further assistance, please call our Customer Service Department at XXX-XXX-XXXX. Consumer Response /* (2000, 7, 2022/04/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I said yes because I had knee surgery just before this date.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have contacted this company to request a pay to delete, as the company should never have received a debt on this account (#XXXXXXXX), much less sent it to my credit report. The hospital informed me they would hold the account pending action by health insurance. I am happy to provide payment per arrangements sent via email through the BBB website this date if the company will delete from all credit reports even as I dispute the accuracy of this debt.

  Business response

  09/24/2021

  Business Response /* (1000, 5, 2021/09/23) */ PASI was sent the account in question on 4-19-2021 with the same address and phone number for the consumer that is on this complaint. We have called many times and never reached the consumer. Our initial validation letter was sent right after placement with no response. Another letter was sent on 6-7-2021 notifying the consumer that the account would be placed on credit bureau soon if no arrangements were made. We were never notified by the facility that any "hold" was to be put on the account. The account was sent to ******* (******* only credit bureau we report to) on 9-10-21 after no contact or response or arrangements were made. So, this account was handled correctly, and it is against the rules of credit reporting to remove a placed account if paid in full unless there were errors, and, in this case, there were no errors. The consumer may call our Customer Service department at XXX-XXX-XXXX to make any payment arrangements necessary, and, when paid in full, the account will be reported to ******* as paid in full and show as paid in full per credit bureau guidelines. Consumer Response /* (3000, 7, 2021/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Consumer has no record of voicemails regarding this matter. There IS an error because the hospital stated they would not send this to collections, and then did so anyway. Also the payment amount due listed is not accurate based on what was explained to me by the hospital and then later the health insurance company as to what I would owe. Consumer is still disputing the accuracy of this information. Business Response /* (4000, 9, 2021/09/24) */ PASI does not leave voicemails due to laws concerning debt collection. As said, calls and letters were made and sent, and we were never notified by the facility to return the account for any reason. We have verified the balance is correct for what the facility has and have sent a letter with this verification to the consumer today. PASI can't comment on what went on with the consumer and the facility as the account was not with us at that time. We stand by our answer to this complaint and the balance of the account unless notified otherwise by the facility.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩