ComplaintsforVendEngine, Inc.
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Complaint Details
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Initial Complaint
03/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They keep trying to charge my card after they already got paid what I sent. And there seems to be no stop to it. If I didn't have my Card locked then they would have charged me for funding someone's inmate account a second time today. And I just only wanted to fund it once. It's like they are trying to steal my money. It's quite ridiculous. Especially for those of us that are barely struggling to pay our own bills. And help our loved ones while they are incarcerated.Business response
03/18/2024
Hello ******,
I have just reached out to you by phone and there was no answer. I did however leave you a voicemail. I have searched our system for any indication of a duplicate or multiple transactions with card ending in 0994 and I can only find one transaction which was on 3/16/24 for the resident *********************** at ****** Co, ** facility. We would be happy to speak to you if you have any additional information on a duplicate transaction. Please call us at ************.
Thank you,
Support at Correct Pay
Initial Complaint
12/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
i accidentally blocked my inmate , his inmate number is ********* hes at **** ************* name is ********************************* , my account name is *****************************Business response
12/11/2023
Hello ******,
We reached out this morning on 12/11/23 in response to unblocking your phone number from this residents account. We have removed the block for you. In the future we do ask that you give us time to respond to voicemails as our policy is we return your call within one business day.
Thank you,
Customer Service Support
Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im trying to unblock an inmate , I keep calling and receiving the voicemail. I have left several messages and no one returned my messages or unblocked the inmate. This company should have it whereas as I can unblock it online myself.Business response
11/28/2023
Hello,
We have just spoke on the phone and we were able to unblock your inmate. We ask that in the future you give us one business day to return your call.
Thank you,
Customer Service Support
Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My debit and credit cards are being restricted for payment..wondering why this is a issue..thanksBusiness response
11/28/2023
Hello,
I see a customer service representative was able to resolve this issue over the phone on 11/27/23. Let us know if you have additional issues by calling our customer service number at ************. Please allow one business day for us to return your call.
Thank you,
Support at Correct Pay
Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I need an individual unblocked as they were blocked by mistake. There's no option to do so myself and I can not reach a live person to help. I have called customer service and left 2 voicemails and I have emailed. No response.Business response
10/27/2023
Per our records we show we have contacted you and unblocked your number on the inmates account. We responded back to your voicemails within 30 minutes. When you call and leave a voicemail it informs you that a representative will back within one business day.Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I accidentally blocked an inmate and can't unblock him now. His name is ******************* and he's at gallia county **** jailBusiness response
10/18/2023
Mrs. ****,
We have unblocked your email from your residents account. However, I don't see that you called our customer service number to get this resolved. If you need assistance in the future, please either call us at ************ or email us at **********************.
Thank you,
Support at Correct Pay
Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/18/2023, ********************** told me I had to use the Kiosk in order to talk to my son who was temporarily incarcerated. I deposited on that $50 with a $2.74 processing fee and $2.00 deposit fee. After he was released, a balance of $39.34 still sits on the account. I have tried numerous times to get this money refunded with no success.Business response
10/09/2023
Dear ******,
We have reached out to you today 10/9/23 by phone, and a customer service representative left you a voicemail. We also sent you an email to *********************** Please feel free to email us back if you have any questions.
You will need to contact CPC directly as they are the phone company and have these funds. We are a money transferring service, we don't hold onto these funds. Once you make the deposit through us your funds are sent to the phone company to fund the phone account.
Let us know if you have any further questions.
Thank you,
-Correct Pay
Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I been trying to talk to a live representative but I can't get ahold to anybody and the issue I'm having they're not even giving me that option and I find it very unprofessional not to have a live representative to talk to and not having many options to choice from!! I done email the company several times and still no response nor help.... all I'm asking for is my money back... IT would ve nice to talk to a real human... it's so irritating not to be understood are to have nobody to understand and to help with your problem... I put money on ******* account when I know I clicked on inmate account but I'm just asking for a refundBusiness response
10/05/2023
To whom it may concern,
We understand there was an issue on the deposit made on 10/05/2023. We are issuing a one time refund to the customer however, prior to making a deposit our site does state there are no refunds or transfers.
If further assistance is needed please call ************ Please allow 1 business day for your call to be returned.
Thanks,
Business response
10/06/2023
Date Sent: 10/5/2023 5:29:12 PMTo whom it may concern,
We understand there was an issue on the deposit made on 10/05/2023. We are issuing a one time refund to the customer however, prior to making a deposit our site does state there are no refunds or transfers.
If further assistance is needed please call ************ Please allow 1 business day for your call to be returned.
Thanks,
Initial Complaint
09/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I block an inmate by mistake. Please unblock *********************** At *************************************.Business response
09/22/2023
Hello,
I have unblocked your number for your resident. We ask next time to please contact our customer service number at ************ to assist you with unblocking your resident.
Thank you,
_Correct Pay Support
Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
September 2 2023, Saturday, I went to the Johnson County ** ****** Jail to make a deposit into the Correct Pay Kiosk for an inmate, *****************************. After selecting the inmate, I put $90.00 into the Kiosk as directed. The screen said I put $70.00 into the Kiosk. I tried to rectify this but the screen went back to the original select the inmate screen and though I tried to correct this, the inmate did not get any funds nor did I get my money back. I had never told the machine to process the transaction. It took my $90.00 and did not give the funds to the inmate nor return the money to me. I have called them 7 times on their robo phone line but have not received any satisfaction. I am a teacher and that $90 is a lot of money to me. Plus I am still working full time at age 72. This is unfair to take advantage of people.Business response
09/12/2023
Hi ***************,
Our records show that since 9/2/23 we have made several attempts leaving you 4 return messages. On 9/11/23 one of our customer service representatives finally was able to connect with you over the phone to gather the necessary information for us to reach out to the facility. An email has been sent to the person who empties the kiosks at the facility. Once they empty the kiosk and can confirm there is $90 of unaccounted funds, we will be able to apply to your residents account. We kindly ask for your patience during this time period as we are patiently waiting for the 3rd party to empty the kiosk so we can assist you. We have your callback number on record and as soon as we receive that confirmation of funds, we will reach back out to you. Again, we thank you for your patience.
Customer response
09/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Contact Information
Customer Complaints Summary
41 total complaints in the last 3 years.
13 complaints closed in the last 12 months.