Customer ReviewsforCelero Commerce

This company lured me in with assurances of lower processing fees. Upon receipt of my first statement, I was charged significantly higher fees not even considering the annual fee I was charged and never got back. This company was dishonest and I don't recommend doing business with them.

Very quick to get your business and tell you everything you want to hear. They lied to me about almost everything like buying my old lease equipment after a month of trying to get a shipping return label I return my old equipment to Celaro and they never returned it. I have now been paying for my old pos system and the new one because my lease was never cancelled like stated. also, I'm being charged several hidden fees with this company. They have cost me nearly $3000 dollars in 3 months of fees, and they are impossible to get ahold of and will not reply to emails. I hope this does not put my small business out of business.

We wanted to cancel contract after giving them business for many years, but it dragged on for many months, not send cancellation form, not processed, missing this or that, you must keep on demanding confirmations repeatedly, meanwhile it kept on charging $42 monthly fees, took us several months to cancel. Plus a big $400 cancellation fee. This company is unethical and unprofessional. Stay away.

After my complaint / notification was sent to Celero. A representative from the company contacted me by phone and has agreed to credit me for a portion of the fees that were taken from my account. In addition, I respect and agree with his offering. I gave verbal alert to the closure of my business and did not put in writing. I accept the consequences and appreciate the willingness of Celero to refund a portion of the fees incurred after my business seized to operate.

We have been with Celero's merchant processing for a year. They have lived up to ALL of their promises, and saved our company a LOT of money. I went through our Celero statements, divided the TOTAL fees due by the amount of sales, and it never went above 2%. Most of the businesses near us are adding a 4% card fee. We are very happy to stand out by only adding a 2% fee. I appreciate the follow-up that Celero does by periodically calling to see if we are satisfied with their service. I enjoy those phone calls with our account manager, D.B. He is professional, engaging, and genuine. I'm impressed by the outreach. Celero's business culture and practices make me very happy to have taken the chance and transitioned away from previous deceitful and thieving processors, equipment leasers, and PCI compliance providers. I would gladly and highly recommend Celero's merchant processing to any business. 9/15/22 review: I was the point person on moving our merchant processing over to Celero. I routinely ignore phone calls from merchant processors, but my initial conversation with Celero's J. B. was so polite and informative, that I decided to look into what Celero had to offer. After that initial contact, I received several conference calls from Celero's General Manager, B.R., and J.B. They were always informative, respectful of my time, and I never felt pressured by them. They genuinely seemed to want to help our company save money. My confidence in Celero easily persuaded my boss to make the switch. We have only been with Celero for a few months now, but I can already give them top-of-the-line grades in every conceivable area*, including the professionalism of each of the representatives I have dealt with, from our Account Manager D.B., to various others in Activation, Client Services, and Customer Service, all of which are clearly based in the United States. * Service, accessibility, follow-up, responsiveness, helpfulness, knowledge, transparency, and honesty.

I have worked with several merchant card service companies over the years for me and my customers, and Celero is amazing. They provide a wide range of products to fit the needs of the company, have incredible customer service and Will F**** is our point of contact, and does an incredible job explaining this. I would highly recommend working with Celero

My experience with celero has always been pleasant. My rep is attentive and helps make sure that my business needs are always met. The customer service department is always quickly available and ready to help trouble shoot in the event of technical interruption. The best part is that celero helped save my company hundreds if not thousands of dollars in fees that our previous company was charging us.

Been a customer for years and I truly appreciate Will! He always goes above and beyond if our team needs anything. I would highly recommend them and ask for Will!