ComplaintsforMDsave, Inc.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 09/30/2022 I purchased a voucher for a cardiological tilt table test from this company. Not once did the company disclose the fact that $193 of the $1,112 that I paid would be charged as a "payment processing fee". Had this $193 charge been disclosed to me at the time of purchase as part of the $1,112, I would never have purchased this voucher. Had the voucher receipt, itself, listed the $193 payment processing fee in a itemized breakdown of the $1,112, I would have canceled the transaction immediately. The company's website does not disclose the AMOUNT of a "payment processing fee" (i.e. a percentage of physician and/or facility charges). Ordinarily, payment processing fees are reasonable1 to 2%so there would be no reason to worry about $20-25; but when I discovered that the amount of the payment processing fee was $193, listed on the superbill I was sending to ***************** for reimbursement of the procedure, I was dumbfounded. This will be a non-reimbursable amount when I submit the medical procedure superbill to my insurance company. In believing that this voucher would save me about $200, rather than having the procedure done locally in ***********, **, I drove 3 and 1/2 hours each way to get to the ***********, **, hospital to have this procedure done, which cost me in gas and time. I figured that the insurance company's reimbursement of 80% of $1,112 would make it worth it for me to make that drive. But now that I have an extra $193 to pay, using this company's voucher program ended up costing me more money rather than saving me money. My complaint is that I was not able to make an educated decision based on the information provided to me by MDsave at the time of purchase of the voucher. I would expect the company to refund the $193, since that charge was never disclosed, at any point in time, on the website, in my receipt, on the voucher, or in email efforts to obtain a super bill for my insurance company.

  Customer response

  11/23/2022

  The business has refunded me the $193 processing payment fee, so I would like to withdraw the complaint or close it. Thank you so much.

   

• Initial Complaint

  03/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  May 17, 2021 I bought a voucher through MDsave for a colonoscopy and it was to include facility fee, physician fee (supervision and treatment), anesthesiologist and mdsave fee. I paid in full prior to my procedure that was performed on May 18, 2021. I was given my results before leaving the hospital. I was billed an extra 1007.50 that was to be included in my initial purchase. My attempts to get this bill covered started June 8, 2021 and has continued up to this day, March 2, 2022 and still nothing has been resolved. I have been sent to a collection agency January 25, 2022 because ******. did not follow through with my account and they state that she is no longer with their company. ****** ****** who took over the account January 26, 2022 stated that she had been speaking to her supervisor, I asked to speak to supervisor but was told that supervisor ***** ***** would call me that she could not give me her number. I am wanting to get this taken care of. Thank you for your time

  

  Business response

  03/14/2022

  Business Response /* (1000, 7, 2022/03/14) */ Hello Ms. *******, I am so terribly sorry to hear that your experience with MDsave hasn't been top notch. We are crushed that we were unable to provide you with reliable, stress-free service. For context on your situation, we had a contract in place with the clinic that provided your care for both the physician and anesthesia services. However, another non-contracted anesthesia group instead provided those services. In the rare instances when this occurs, we normally work with the providers involved to resolve the billing issue and have the payment routed to the correct provider. In your case, we did not perform as we expect ourselves to, and for that we sincerely apologize. Since you reached back out to us on January 26th, we have been working to reestablish a contact with the anesthesia group that originally provided your care and have finally been successful. They've agreed to accept your original payment in full. We then spoke with you and the collection agency that had taken over your account to verify your payment information, and we have decided to fully reimburse you for the additional amount you were required to pay. Again, we are so sorry that this has been your experience with MDsave. We work very hard to ensure a seamless transaction experience for our patients and to resolve any issues that do arise, but we failed on that commitment to you. We hope that the recent work we've done to get your case resolved will help to make up for that, and that we'll be able to earn your trust and your business again in the future. If there's anything else we can do to help, please contact ****** M****, Director of Customer Support, on her direct line: (XXX) XXX-XXXX. Consumer Response /* (2000, 15, 2022/04/06) */ Account has been paid by MDsave

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