ComplaintsforRemote Neuromonitoring Physicians, PC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They reported to my credit that I owe them money however it was paid by my health insurance. Now they reported it as delinquent on my credit report. This is impacting my ability to get a home loan. I tried to contact them and the creditor without any success.Business response
07/12/2024
I am just now looking into this complaint. I will review and respond todayBusiness response
07/12/2024
TekCollect has been working on this account and trying to make contact with the consumer since 04/03/2020.
Our database shows that have sent notices to the consumer at their address, *******************************************************************************************. No response was received from the consumer to any of the notices sent.
During this period, we have not had direct telephone contact with the consumer. Our agents have called and left messages.
On July 3, 2024, we received a call from a 3rd Party,not the consumer, who identified themselves as a credit reporting agency. Our agent advised them that we cannot divulge consumer information, without the written consent of the consumer. The caller stated that they would get the consent and get back to us.
There has been no other contact since then.
Our database shows an outstanding balance of $10,473.00 for this account.The above is from our collection group. The account has not been paid. I am hoping **************** will contact her insurance and see where they sent the payment.
Business response
07/15/2024
I did respond so I am not sure if you didn't receive it.
*********************
Business response
07/29/2024
I did respond so I am not sure what happened. This account went to TekCollect and here is their response:
"This debt remains due and outstanding. Our database shows that there has been no payment received from either the consumer or their insurance carrier. We shall have our agent TekCollect send copies of our documents to the consumer, which validate that the debt remains due and outstanding"
The patient needs to work directly with TekCollect
Business response
07/30/2024
TekCollect has been working on this account and trying to make contact with the consumer since 04/03/2020.
This is from TekCollect- we sent this account to them in 2020 : Our database shows that have sent notices to the consumer at their address, *******************************************************************************************. No response was received from the consumer to any of the notices sent.
During this period, we have not had direct telephone contact with the consumer. Our agents have called and left messages.
On July 3, 2024, we received a call from a 3rd Party, not the consumer, who identified themselves as a credit reporting agency. Our agent advised them that we cannot divulge consumer information, without the written consent of the consumer. The caller stated that they would get the consent and get back to us.
There has been no other contact since then.
Our database shows an outstanding balance of $10,473.00 for this account.Initial Complaint
04/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received a bill from Remote Neuromonitoring Physicians PC for $276.36 for a 5/16/2023 medical procedure and I paid this amount in full.They subsequently received payment from my insurance company, ************************ Shield and they were double paid. I want to be reimbursed for the $276.36Business response
04/25/2024
Let me look into this account and see about the double pay and refund on this account.Customer response
05/02/2024
Complaint: 21623948
I am rejecting this response because:I have had no contact from the business. I want a refund for my overpayment, and looking into it is an empty promise.
Sincerely,
***********************************Business response
05/02/2024
Our Account Payables has all the information to send her refund to her. I will check with them to see when it will be sent and/or if it has been sentBusiness response
05/07/2024
I am sorry you didn't approve of my response. I was just letting you know i had received the BBB complaint and was looking into it. I reached out to the team that would handle the refund.
Our Accounts Payable group let me know the refund check was issued on 5.1.24 with a check number 14260.
Please let us know if for any reason you do not receive it. You can always email me directly ********************************************
*********************
Customer response
05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
In January of this year I underwent an extensive planned surgery. A month after my surgery, my insurance company received a claim from this company for over 12k. Remote was not approved or authorized to be involved with my surgery and this charge is fraudulent. I've spoken to this business several times and asked to have my signature authorization to be involved in my procedure and despite saying they have it, refuse to produce it. It appears this company fraudulently charges other unsuspecting people in the same way. I encourage people to fight these charges any way possible.Business response
12/05/2023
**************** - Your accounts are closed on our side. Please let me know if you need anything else.
*********************
Remote Neuromonitoring Physicians PC
Customer response
12/06/2023
Complaint: 20918164
I am rejecting this response because: I will accept your resolution after you contact my insurance provider, Anthem and remove your fraudulent $12k claim.
Sincerely,
*******************Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Re: Account # XXXXXXXXXXXXXXXX DOS 03/21/2022 Balance of $494.87 ( per EOB) paid off from ****** checking account on 08/05/2022 . Also ***** ********* has sent $ 450 check toward this balance and has been cashed by Remote NMP. So, Remote NMP received a double payment from me. I am asking for a refund of $ 450 since August 2022. I spoke twice to ***** at XXX-XXX-XXXX on 08/30/2022 and 09/21/2022, sent voice message on 09/20/2022 and emailed via website on 09/20/2022. No results. ***** keeps stating that my account is still in review. All supporting documents are in my account per *****. Please mail the refund to my mailing address as soon as possible. I would appreciate your reply back with the status of my refund. Thank you.Business response
10/13/2022
Business Response /* (1000, 5, 2022/09/21) */ Contact Name and Title: **** ****** VP Rev Manage Contact Email: ***********@specialtycare.net I need the patient name to be able to find this account. the XXXXXX does not pull up in the practice of 17. I can pull up by name as well and help resolve this issue Consumer Response /* (3000, 7, 2022/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My name is ******** ********** Account # XXXXXXXXXXXXXXXX Date of service 03/21/2022 ***Case Description: Re: Account # XXXXXXXXXXXXXXXX DOS 03/21/2022 Balance of $494.87 ( per EOB) paid off from ****** checking account on 08/05/2022 . Also ***** ********* has sent $ 450 check toward this balance and has been cashed by Remote NMP. So, Remote NMP received a double payment from me. I am asking for a refund of $ 450 since August 2022. I spoke twice to ***** at XXX-XXX-XXXX on 08/30/2022 and 09/21/2022, sent voice message on 09/20/2022 and emailed via website on 09/20/2022. No results. ***** keeps stating that my account is still in review. All supporting documents are in my account per *****. Please mail the refund to my mailing address as soon as possible. I would appreciate your reply back with the status of my refund. Thank you.*** Business Response /* (4000, 9, 2022/09/22) */ i looked the account up by your name, sorry, my error. The refund check for 450.00 is noted it was cut this week. You should receive shortly. Let me know if I can assist in any other way. Consumer Response /* (3000, 13, 2022/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be glad to accept this proposed resolution and I will say "Yes" after the refund is received. Thank you. Business Response /* (4000, 15, 2022/09/26) */ Please let us know when the refund is received. At this point there is nothing else I can do but wait since it is all in process. ***********Initial Complaint
09/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a back surgery on 10/25/21. Remote Neuromonitoring Physicians charged me $9,952.00 for services that were never approved by my insurance. I talked to my doctor ****** ** and he has no idea why I was even charged for this. He has never had a patient charged for this. I would have never ever had anything done to me without my insurance company's pre-approval. I want this written off as my doctor suggested. I also do not want this to effect my credit rating. Sincerely, ****** ********* ************Business response
10/13/2022
Business Response /* (1000, 8, 2022/09/26) */ Contact Name and Title: **** ****** VP Rev Manage Contact Email: ***********@specialtycare.net We have a contract with the hospital to participate in surgeries that require or are requested by the surgeon to have intraoperative neuromonitoring. We are out of network, but we appeal all claims to explain to your insurance that an in network provider was not available. Your insurance has the appeal and has told us they are backed up and we should here something soon. We always ask as well for any patient responsibility to be at their in network rate. We need to wait for the appeal to process. Consumer Response /* (3000, 10, 2022/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) What exactly does this mean? They are out of network and I never approved this. I never would if out of network. The surgeon also said he has never had his patients use this. Business Response /* (4000, 12, 2022/09/27) */ I understand your frustration. I will follow the response from your insurance company as I am sure you will as well. Business Response /* (4000, 14, 2022/09/27) */ We do not do anything with your account that would have any input to a credit report. As i stated, soon as we hear back from your insurance company we can resolve this issue.Initial Complaint
08/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a brain tumor removed on 9/1/21. - It was a planned procedure - I had neuromonitoring done during the surgery so no mishaps occurred - My insurance covered almost everything except this neuromonitoring procedure since the company is out-of-network - I had no idea that this was done to me since I was under anesthesia and I had no choice over which company provided this service prior since I didn't know it was going to occur - My thoughts are since the surgery was planned and they knew I was an out-of-network patient, they shouldn't have taken on my procedure and given it to another group - My insurance paid them the out-of-network rate and have rejected my first appeal to cover the full amount - Now I am stuck with a $7,682.69 bill - I want the Remote Neuromonitoring clinicians group to take the out-of-network rate since they knew this was going to occur when they took me on as a patient. They shouldn't ask for more money and I shouldn't be on the hook for the remaining $7,682.69Business response
10/13/2022
Business Response /* (1000, 19, 2022/10/04) */ I have reviewed Mr ******'s complaint and will be reaching out to him as well.Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went into surgery for my back Sept. XX XXXX. While I was in ****** ********* ********** ****. Remote came in to do work on me. I never gave approval for this. My *** office should have had it check with my insurance for approval and never did. My insurance gave them a check for what they approved that they would cover outside their coverage. But they want more and now are trying to get me to pay$******. I dont know who these people are. Or if this is a real business. Plus they sent me a bill for $******. Now they add another $*** for know reason. The *** office sent them the check the insurance gave me. Then Remote wanted more. I dont even know what work they did? I DIDNT APPROVE ANY OF THIS! Please help. I dont know what to do. I dont know if this is real or a scam. Thank You!Business response
10/28/2021
Consumer Response /* (3000, 13, 2021/10/20) */ I just cant believe they came to me with this bill. They should have gone to the ******** or ** office to ask for the balance. They were the ones who approved to let them do the work on me. This should have been arranged before my surgery. Plus by them trying to charge me after my surgery is crazy. I had very little money to live on until I got back to work. I couldnt afford to pay them. And now I worried this will affect my credit. Thank you for your help. Business Response /* (4000, 18, 2021/10/28) */ Remote Neuromonitoring Physicians, P.C. ("RNP") provides operating room ************** neuromonitoring ("****") services to ********s and physicians.***** services actually make ******** procedures safer because our clinicians can alert the surgeons of nerve signal changes which provide the surgeon with feedback regarding how the surgeon should proceed during the procedure. RNP has contracts with ********s and medical facilities that outsource these operating room services to RNP. RNP does not have relationships with patients prior to performing its ************** neuromonitoring services. In fact, in almost all situations, the patients are already under ********** at the time that RNP clinicians first interact with the patient. ************* is primarily an out-of-network provider, however, we bill patients' health insurance for the services we provide. Mr. *****'s insurance company sent a check directly to Mr. ***** in the amount of $****** to pay RNP for the services it provided to Mr. *****. In these circumstances, Mr. ***** is to countersign the check and send it to RNP or deposit the check and send RNP a personal check for the same amount that the patient's insurance company paid the patient. Before Mr. ***** received this first check, RNP called and left Mr. ***** a voice mail with detailed instructions regarding the insurance payment he would receive. RNP then called the ********* office since Mr. ***** indicated he provided the insurance check for RNP's services to the surgeon. The ********* office was unable to confirm any information to RNP. Mr. ***** then received a second check from his insurance company in the amount of $***** for a part of RNP's services provided that the insurance company had not originally paid. Before Mr. ***** received this second check, RNP called and left Mr. ***** a voice mail with detailed instructions regarding the second insurance payment he would receive. RNP called Mr. ***** a third time regarding his failure to send to RNP the money he received from his insurance company to pay for our services. We advised Mr. ***** at this time that if we did not receive payment for the services, we would send his account to a third party collections company, **********. The bottom line is that Mr. *****'s insurance company sent checks for RNP's health care services that Mr. ***** was to send to RNP. Mr. ***** received both checks and did not pay his bill.
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.